SummaryThis article discusses the Match Slider in Workspace Settings.QuestionWhat does the Match Slider in Workspace Settings do?AnswerThe 'Match' filter restricts the results of your 'Contains Source Matches' tag to only files that contain at least ...
SummaryThis article lists the required, default, and other ports used by FlexNet Code Insight.QuestionWhich ports are used by FlexNet Code Insight?Answer Required Application Ports for Palamida 6.6.2 and prior PortFromToDescription1099Detector, Co...
SummaryThis article documents the full procedure for submitting requests for addition of new components or review of existing components in our Compliance LibraryQuestionHow to submit FlexNet Code Insight requests for Compliance Library entries?Answe...
SummaryThe entirety of FlexNet Code Insight?s LDAP configuration is done through the $palamida/config/core/core.ldap.properties file. The article discusses some of the primary properties in this file. The 'Additional Information' section of this arti...
SummaryConfiguring FNCI 6.x for a Friendly URLQuestionFlexNet Code Insight deploys the web UI under the "palamida" Tomcat webapp on port 8888, accessible by a URL like:http://my-server.com:8888/palamidaThis article is useful if a user wants to remove...
SummaryThe purpose of this article is to enumerate the necessary materials to be sent to Flexera SoftwareSupport if your scan appears to be running for an unusually long period.QuestionSometimes, a FlexNet Code Insight scan appears to be running for ...
SummaryThis article provides steps for getting a JWT token to authorize scriptRunner for FlexNet Code Insight 6.8.QuestionHow do I get a JWT token to authorize scriptRunner for FlexNet Code Insight 6.8?Answer Launch the web browser as a user who has...
SummaryThis articles provide information on the differences between the Compliance Library and the Electronic Update.QuestionWhat is the difference between the FlexNet Code Insight Compliance Library and the Electronic Update?AnswerThe physical CL dr...
We welcome all types of support cases!
Bugs, Features, Enhancements, Questions, Ideas
Cases provide an audit trail, tracking mechanism and assessment across entire customer base
Not sure if it’s case worthy?
Ask your CSM/Services/PM but don’t hesitate to submit a case of type “Question”
Have multiple issues to report?
Break them down into multiple cases if possible
Issue is too complex / too broad / not reproduceable?
We still want to hear about it and can often tell you if others are impacted
Prioritize in context of other issues submitted by your organization
Customers usually know best which issues are most critical for their organization but Revenera may not always have this knowledge. It removes a lot of ambiguity when customers help us with prioritization. Remember, you can view all suppport cases filed by your organization by using the 'All Cases' filter.
We will take care of prioritizing your case in context of our entire customer base and strategic initiatives.
Remember Priority = Urgency + Business Impact
These are not pre-defined case fields, but this is critical information for our PMs.
Urgency is all about time.
Help us identify issues that may not be blockers today but you expect them to turn into blockers in a week, a month, a year. Advise us of any known deadlines this bug will affect.
Business Impact is the effect of the issue on your business
Here are some examples of business impact to consider:
Business activity is affected
Potential operational loss
Potential financial loss
Reputation shattering
Inability or length of time to recover
Don't forget to update the case if circumstances change
Perhaps you found an acceptable workaround or moved to a different release alltogether. Please don't forget to update us on the changes so that we can better apply our valuable time and resources.