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Unexpected error - while clicking on Auto-Approve link from email.

RenanHammo
By
Level 4

Hello Flexerans

When clicking on the Auto-Approve link from an email sent to the approver, we're getting an Unexpected error message on the redirected page.

I have tried restarting the ESDService and restarting the iis, but unfortunately same issue.

is there anything I need to check?

 

Thanks in advance!

‎Feb 18, 2024 09:18 PM

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jdempsey
By Moderator Moderator
Moderator

Website.log should contain any details regarding unhandled exceptions (the Unexpected Error page means there was an unhandled exception).

Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".

‎Feb 19, 2024 12:14 AM

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RenanHammo
By
Level 4

Sorry for the VERY late reply!

Unhandled Exception http://xyz/esd/RequestDetails.aspx?GUID=4e2fbe88-ca6e-41f6-ab17-5488da47351b&Focus=general&Show=pending&PageSource=0+&RequestType=0+&PackageType=1&rwndrnd=0.2852226391448147 The wait operation timed out

‎Jul 30, 2024 01:32 AM

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jdempsey
By Moderator Moderator
Moderator
In response to RenanHammo

Sorry, that exception message doesn't really help.  I'd suggest opening a case with Flexera Support if you haven't already.

Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".

‎Aug 02, 2024 10:06 AM

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