Manual uninstall leaves a component behind...

[CChong]

Hi,

I have a component in a package that does not uninstall properly when the uninstall is trigerred manually by the A/R Program control panel. However, if it uninstalled by Active Directory, the component gets uninstalled properly.

The component consists of an executable and a shortcut in the All User profile Startup folder. The key file is the executable. ALLUSERS is set to 2.
The component is not marked as permanent or shared.

Why is it behaving this way?

[DavidLock]

Have you tried authoring the RemoveFiles table to get round this?

[CChong]

How are you deploying your MSI package?
Are you using Active Directory to deploy your MSI package?
Are you Publishing your MSI package through Active Directory?

[CChong]

I have not tried the RemoveFile table and the software is deployed by Active Directory.

Is this normal behavior for components that contains an element in the all users profile?

[CChong]

In another test, we installed and uninstalled the package from the same account manually and the component did NOT get uninstalled.

This is happening with several packages that create a shortcut in the allusers startup folder.

[CChong]

Install your MSI package using the following command lines
msiexec /i /l*v Install.log

Once done, Uninstall your MSI package using the following command lines.

msiexec /x /l*v Uninstall.log

Once done email me these log files at ambera@installshield.com

I can take a look and see what is going on.