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  1. Kishan Pant asked a question.

    January 8, 2026 at 5:46 PM
    What are the criteria for displaying data for the 'User' column in the 'Application per User' or 'Application per Computer and User' reports?

    My understanding is that the 'User' column only populates if a specific user has active usage on a machine. Do metric settings such as 'Usage within metering period', 'All primary users', or 'All computer users' affect how this data is displayed? Additionally, how is the 'User' data handled when an application has multiple metrics enabled, such as both Installation and Users?

    Question with a best answer.

    Best Answer

    Thanks very much for logging your question.

     

    Please see the supporting details below:

     

    The ‘User’ column is shown only when Snow Atlas can associate a discovered user with the application or the device that the application is on. Report behaviour does not depend on the application’s metric settings.

    Metric settings—such as “usage within metering period”, “all primary users”, or “all computer users”—affect license calculation but do not determine whether a user appears in these reports.

    When an application has multiple metrics (e.g., Installation + User), Snow Atlas does not prioritize metrics for reporting. It simply displays a user when user‑level evidence exists or when a device with the application has a known associated user.

     

    Regards

    Flexera

    Expand Post
    Alexsaunders by Alexsaunders
    • 3 answers
    • 96 views
    1 of 3

    • Max_Schoenhuber

      Hi @Kishan Pant​, these reports show the applications associated with the user or computer. E.g. when a computer is scanned, the applications and users are scanned and are associated. This is independent from usage. If you activate metering, then the usage columns like "Last used" are populated. If you want to have more information we can hop on a call. Best regards, Max Schönhuber

  3. 1 of 4

    • HB864525

      image 

      Please check above image. In my report, I have inserted slicer for Software Release and in dropdown, I have selected all and deselected Microsift Edge 113.

      Below image shows slicer selection and field selection.

       

      imageBelow image shows how to change slicer settings for dropdown and multiple selection.

      imageYou can enable search from the three dots in the right top corner of the table.

       

      image 

      Hope this helps :)

      Expand Post

  4. Flexera One Blog — HArumugasamy_E (Flexera Software)

    August 7, 2025 at 5:43 PM

    ITV – TI Platform: Business Services Insights OOTB Report in Power BI (Live Now!)

     

    Good day! We are pleased to announce the release of Newly rebuilt Business Services Insights OOTB Report in ITV – TI Platform.

     

     

    What is This Report?

    The Business Services Insights is a newly rebuilt Power BI report that provides a comprehensive overview of your business services portfolio, with direct insights into hardware, software, and vulnerability risks. It is designed to support both executive and operational stakeholders by connecting asset data with lifecycle stages and security exposures, enabling better visibility and smarter decision-making around service resilience and operational alignment.

     

    Where do you find?

    IT Visibility -> Technology Intelligence Reports -> Hardware, Software, Governance and Risk and Security

    Dashboards -> Technology Intelligence Reports -> Hardware, Software, Governance and Risk and Security

     

    Why We Rebuilt This

     

    The legacy GoodData version being decommissioned served its purpose but had limitations in data volume, user interactivity, and depth of insights. This new Power BI version addresses those gaps by:

    • Bringing interactive filtering for tailored insights

    • Enabling drill-through views for deeper, more intuitive analysis

    • Supporting larger data volumes for improved scalability and visibility

     

    What the Report Provides

     

    • KPIs for Hardware, Software & Vulnerabilities: High-level metrics tied to business services, including total assets, risk posture, and lifecycle status — all filterable.
    • Business Services Summary - Software Release & Lifecycle Breakdown: Understand software health across Business services, with install counts and lifecycle distribution (GA, EOL, Obsolete, etc.).
    • Deployment Currency: Quickly identify outdated or non-compliant software and hardware that may increase security or performance risks.
    • Hardware & Software Lifecycle Summary: View device and software counts per business service, including Manufacturer, Model, Product, and Lifecycle Stage.
    • Vulnerability Risk Portfolio: Prioritize remediation using combined views of business services, threat risk, lifecycle status, and total vulnerabilities.
    • Drill-through to Operational Alignment: Get detailed alignment across Business Unit, Cost Center, and Location for better planning and accountability.
    • Hardware Lifecycle with Inventory Details: Asset-level hardware insights with End of Sale/Obsolescence dates, Inventory Date, Inventory Agent, Serial Number, and Domain.
    • Software Portfolio Lifecycle Details: Full visibility into product versions, lifecycle dates, and release details — vital for patching and compliance.
    • Detailed CVE View: Vulnerabilities (CVEs) by software release, showing how many installs are affected — to quantify impact and prioritize action.

     

    Purpose and Value to Users

     

    This report delivers more than just data — it brings strategic clarity by aligning IT assets with the Business services they support. Users can:

    ✔ Map infrastructure directly to critical business services

    ✔ Identify services with outdated and vulnerable assets

    ✔ Improve lifecycle management, patch planning, and compliance

    ✔ Align operational decisions with business and financial priorities

     

    Release Date: 2025-07-08

    Product Documentation: https://docs.flexera.com/flexera/EN/ITVisibility/BusinessServicesInsights.htm

    Release Notes: https://docs.flexera.com/flexeraone/EN/WhatsNew/FeatureList/BusinessServicesInsights.htm 

     

    Expand Post
    • 1 comment
    • 339 views

    • mag00_75

      Hi

      What are the best ways to populate business service data into ITV-TI?

      I have looked at the ServiceNOW integration and that doesnt seam to pull in CMDB data.

       

      In the release of this Business Services Insights, its mentioned This report helps organizations to Map infrastructure to critical business services. But in what way does it help or provide the functionality to map?

      Expand Post

  6. ClaudetteTLC asked a question.

    December 18, 2024 at 5:05 AM
    How do others manage reporting using data in Snow SaaS manager when you can not schedlue reports from the platform?

    We biuld our dashboards & reports in PowerBI due to the limitations with sharing Snowboards, schedule exports to data warehouse etc - roadbump.... as have been recomended to use SaaS portal for bundled apps like MS365 & Adobe products - how does your team get around not being able to schedule reports to export from SaaS portal?

     

    Hit me with your suggestions please :)

    • 2 answers
    • 346 views
    Tanflexera, JoCflexera, and 4 others like this.
    1 of 2

    • rhalmans

      Is there an update on this call? It feels like development of Snow Atlas is on a very, very low level.

       

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