Snow License Manager

Hi Everyone,

I am currently adding a new license entitlement in Snow License Manager and have encountered an issue.

When I search for Eptura products, Snow only returns 4 products. However, none of these product names match the product names shown on our supplier invoice.

Because of this, I am unable to determine which application should be linked to the license entitlement.

Could anyone please advise on the following:

1. How can I identify the correct Snow application when the invoice product name is different?
2. Is there a way to view product aliases or alternate names in Snow?
3. If the product is not available in Snow's recognition catalog, what is the recommended approach for adding the license?
4. Should a custom application be created in such cases?

Any guidance or best practices would be greatly appreciated.

Thank you

When I try to run Snow Update service on our single Snow server that is hosting SLM, SIM & Inventory Server, it fails and the error details make it look like it's trying to downgrade the database? Anyone have any offline installers (for Internet restricted server) for SLM 26.2 & 26.3? When I go to the website & click on "Latest Version" it downloads SnowLicenseManagerSetup_9.32.0 instead.

We are using Snow License Manager on-prem Version 26.3 Build 9732 with the snow inventory agent 7 insatalled on Windows 2016+ servers and Linux Servers. We noticed that the 'Computer Name' column in the inventory is reported as the HostName . For example if the computer DNS name is systemA.lab.net it's reported as systemA.

Q: How can we get it to show the full computer name including domain?

We are using Snow License Manager on-prem Version 26.3 Build 9732 with the snow inventory agent 7 insatalled on Windows 2016+ servers and Linux Servers. We noticed that the domain name is reported as the domain ShortName (down-level domain name) on Windows whereas on Linux the FQDN of the domain is reported. For example if the domain is lab.net on Linux it's reported as lab.net but on windows as LAB.

Q: How can we get Windows to report the FQDN of the domain it's joined to?

I cannot run the Snow Inventory Data Explorer (a prompt from the Snow Inventory installer) to export all my computers from Snow (to back it all up prior to an upgrade) while I'm trying to upgrade Snow Inventory Server from v6 to v25.1.

When I run the installer it asks for the SQL db connections (which I think are correct because I can login to SQL from that machine as that account) but it gives me an unhandled exception error saying it invalid object name 'client' (see exception below) and then just crashes. I couldn't find any logs in Event Viewer nor any for DataExplorer under C:\Program Files\Snow Software\Logs\ directory.

I'm upgrading the following components versions below, is there any way to get this data backed up without having ot go through the DataExplorer backup process? Any assistance would be greatly appreciated, thanks in advance!

Inventory 6 -> 25.1

LicenseMgr 9 -> 26.1

Integration 6.3 -> 26.2

Unhandled Exception (truncated):

************** Exception Text **************

System.Data.SqlClient.SqlException (0x80131904): Invalid object name 'Client'.

  at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

  at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)

  at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)

  at System.Data.SqlClient.SqlDataReader.TryConsumeMetaData()

  at System.Data.SqlClient.SqlDataReader.get_MetaData()

  at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString, Boolean isInternal, Boolean forDescribeParameterEncryption, Boolean shouldCacheForAlwaysEncrypted)

  at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, Boolean inRetry, SqlDataReader ds, Boolean describeParameterEncryptionRequest)

  at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)

  at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)

  at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)

  at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)

  at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)

  at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, String srcTable)

  at SnowSoftware.DB.DataFactory.ExecuteSPDataSet(String StoreProcName, String[] ParamNames, String[] ParamValues) in c:\Development\Snow Data Transfer\Source\DataFactory.cs:line 37

  at SnowSoftware.SnowDataTransfer.TransferManager.GetComputerList(String connectionString, String siteName, String computerName) in c:\Development\Snow Data Transfer\Source\TransferManager.cs:line 43

  at SnowSoftware.SnowDataTransfer.frmMain._btnTransfer_Click(Object sender, EventArgs e) in c:\Development\Snow Data Transfer\Source\frmMain.cs:line 218

  at System.Windows.Forms.Control.OnClick(EventArgs e)

  at System.Windows.Forms.Button.OnClick(EventArgs e)

  at System.Windows.Forms.Button.WndProc(Message& m)

  at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

ClientConnectionId:400a19c0-0677-44cc-a603-4c153db35a40

Error Number:208,State:1,Class:16