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  1. SibylleRobelDUR asked a question.

    August 24, 2026 at 10:17 AM
    Snow License Manager / Reports
    Searching in Reports for customized fields

    Snow License Manager

    Report => All Reports => Standard Reports => Report : All Computers

    In these Report I can search for customized fields.

    But in the same path (Report => All Reports => Standard Reports) in the Reports : All Objects there ist no searching for customized fields possible.

    Why is that so ?

    If I could search in customized fields in one Report it should also be possible in another.

    How can I get the customized fields into the Criterias and the search ?

     

    And is there a report where I can read datas from computers under hardware, which the Agent read from the computer => especially the Monitors ?

     

    Expand Post
    • 1 answer
    • 21 views

    • AxelLa

      The simple answer is: there are no custom fields in objects.

       

      To get the monitor information: this requires a custom report (SQL query) in the database.

      I am not sure how complete the out-of-the-box monitor inventory works. I can see some monitors in my environments, but not on all computers.

      We added some PowerShell Scripts to the Agent to read monitor information including serialnumbers.

       

      Expand Post

    • liamLittlemore

      Could you explain a little bit more.

       

      Are you saying you removed netback from a server but since you have scanned & send a scan file but the application is still showing in SLM?

       

       

      Expand Post

    • liamLittlemore

      Is this within the license?

       

      Double check that the license and the application match correctly and if there is any downgrade paths involved that these are correct too.

  4. MercedesO (Flexera Software)

    June 12, 2026 at 10:20 AM

    📢Question Roundup for this week[12th June]: Integration challenges & inventory visibility 

    Hello Everyone,

    It’s been a busy one in the forums, thank you again to everyone who joined our Microsoft 365 Community discussion on we hope you got some valuable insights.

    We also have a number of questions that could benefit from peer responses, if you’ve come across any of the below before please take a second to reply.

    Open questions

    [Flexera One]

    [FlexNet Manager Suite On-Premises]

    [App Broker]

    [Snow License Manager]

    [Snow inventory]

    Thanks so much in advance for taking a look, every reply makes a difference and helps keep the community moving forward 🙏

    Mercedes

     

    Expand Post
    • 339 views

  5. cterbeck asked a question.

    June 9, 2026 at 8:36 AM
    Why are users of Adobe Acrobat 2026 Professional Subscription not exclusively identified through Snow?

    Why are users of Adobe Acrobat 2026 Professional Subscription not exclusively identified through Snow? All authorized users have an Adobe Acrobat 2026 Professional Subscription. However, non‑authorized users who are using Adobe Acrobat 2017 are also listed. Why can’t Snow distinguish between them?

    • 1 answer
    • 80 views

    • SamuelBaughan

      Hi,

      It depends where you look and how you get the data.

      There are 2 ways you can get the list of users:

      • The Adobe Cloud Connector
        • I do not use this connector (see the documentation on how to set up if necessary), but if it works a bit like the Microsoft 365 connector, then it will connect to the cloud portal and pull a list of all users and probably also usage information. This list should only show official users belonging to your Adobe "tenant".
      • The standard application detection and metering
        • This will list all users how have been inventoried as using any application including Adobe Acrobat 2017. This is regardless of whether they used it on an inventoried computer, inventoried VM or inventoried RDS or VDI environment.

      Can you confirm which scenario you are having?

      Expand Post

  6. 1 of 2

    • liamLittlemore

      Have you tried connecting to the inventory splash page from one of the devices not connecting?

       

      This will in your config file under <Endpoint> <Address>

       

      If you are unable to reach the splash page then this is more than likely a networking issue.

      Expand Post

  7. Snow Atlas Release Blog — Gabriel Carvalho (Flexera Software)

    June 8, 2026 at 7:41 AM

    Official release of Snow Inventory Agent for Windows 26.1.1

     

    We are pleased to announce the release of the Snow Inventory Agent for Windows 26.1.1.

    Release Date: 2026-06-10

     

    This release includes:

      

    • Java_Home detection with environment variables
    • Legacy webmetering deprecation
    • Removal of 32 bit installer
    • Performance improvements for Oracle scanners
    • Fix for folder transversal when the name overlap
    • Web Metering Improvements
    • Third-party libraries updated

     

    Customer Impact:

     

    • It is now possible to use environment variables in the env.java_home system setting.
    • The feature"legacy_webmetering" used by the agent to collect SaaS application usage before the introduction of the browser extensions, has been deprecated.
    • The system setting <Setting key="legacy_webmetering.is_enabled" value="true"/> will no longer have any effect from this version of the agent and onwards.
    • From this release onwards, no 32 bit versions of the agent will be provided.
    • CPU usage and scan times have been reduced when collecting Oracle inventory data, helping minimize impact during full filesystem scans (for example, C:\* or /*).
    • Corrected an issue where the agent would discard entries in the include criteria if the name of the folder contained the name of another folder entry.
    • Example: In a situation where the agent is supposed to scan C:\temp and C:\temp2, the agent would discard C:\temp2, as its name was partially contained in the previous C:\temp entry.
    • The web metering module now runs as an independent service (SnowWebMetering). This controls a local read-only API used for the extension communication.
    • This enhancement brings extended privacy and security to web metering, by only writing to disk information that has already been matched against either the Allow List or Crules file, and brings back the support to Apple Safari browser.
    • New troubleshooting commands are included in this release, facilitating support of this feature.
    • NOTE: This new web metering version requires the use of the new Flexera Web Metering browser extension. Previous versions of the Snow Web Application Metering extensions will not work.
    • The curl, libxml2, zlib, nemtrif/utfcpp, openssl, repo, cryptopp and sqlite3 third-party libraries used by the agent have been updated for increased security

      

    Product Documentation: Agent Documentation

    Please find more about the content of this release in the Release Notes.

    Expand Post
    • 318 views

  8. Snow Atlas Release Blog — Gabriel Carvalho (Flexera Software)

    June 8, 2026 at 7:37 AM

    Official release of Snow Inventory Agent for Linux 26.1.1

     

    We are pleased to announce the release of the Snow Inventory Agent for Linux 26.1.1.

    Release Date: 2026-06-10

     

    This release includes:

      

    • Cloud Instance Id     
    • Java_Home detection with environment variables
    • Binary security enhancement
    • Agent Unique ID Improvements
    • Removal of 32 bit installer
    • Fix HTTP headers content type
    • Performance improvements for Oracle scanners
    • Command elevation improvements
    • Fix for folder transversal when the name overlap
    • Third-party libraries updated

     

    Customer Impact:

     

    • The agent now adds the Cloud Instance Id as part of the main inventory in the snowpack.
    • It is now included under the <SystemIdentifier> tag inside the inv3x.xml file.
    • It is now possible to use environment variables in the env.java_home system setting.
    • The agent security has been enhanced by enabling additional binary hardening protections.
    • The agent now collects the MachineID property, which is generated by the operating system during installation. This should improve the unique id generation, preventing different computers from merging into a single one.
    • From this release onwards, no 32 bit versions of the agent will be provided.
    • The agent now set its HTTP headers to content-type: "application/octet-stream".
    • This improvement fixes communication issues when Web Application Firewall (WAF) is in use.
    • CPU usage and scan times have been reduced when collecting Oracle inventory data, helping minimize impact during full filesystem scans (for example, C:\* or /*).
    • Corrected an issue where the agent would discard entries in the include criteria if the name of the folder contained the name of another folder entry.
    • Example: In a situation where the agent is supposed to scan C:\temp and C:\temp2, the agent would discard C:\temp2, as its name was partially contained in the previous C:\temp entry.
    • The agent has been enhanced to read sudo permissions with (ALL : ALL) NOPASSWD. Previously, it was limited to (ALL) NOPASSWD and (root) NOPASSWD.
    • The curl, libxml2, zlib, nemtrif/utfcpp, openssl, repo, cryptopp and sqlite3 third-party libraries used by the agent have been updated for increased security

      

    Product Documentation: Agent Documentation

    Please find more about the content of this release in the Release Notes.

    Expand Post
    • 67 views
    Tobsen likes this.

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