sarah.miley@trustage.com asked a question.
I want to remove some users who have left the company. I understand that I can go to User Management, select a user, and click the REMOVE button. However, there is also a user list under IT Asset Accounts. It looks like I can only Disable accounts there, not remove them. Why can't I remove users there?
sreenivasula.reddy@transunion.com asked a question.
Hello Flexera Support Team,
We are looking to integrate Flexera data with our reporting and would like to retrieve End-of-Life (EOL) information for operating systems and software products through Flexera APIs.
Could you please help us with the following details?
cenevoldsen asked a question.
Thanks for the feedback. Beside looking at the app itself, I managed to locate a standard report that seemed to support my needs. The report is located in the menu of 'Reporting/Application Reports/Application Installation Details With Usage Sessions'. Running the report based on publisher Think-cell, I get Last Used together with the number of Usage Sessions. I believe this data will at the very least give me an indication of usage or not. Any thoughts on that?
RomanM asked a question.
I need to import installed software with "Calculated Support Lifecycle Stage Name".
Is "Calculated Support Lifecycle Stage Name" available in graphql?
Do you have any idea where to find it?
RWG2022 asked a question.
Hello,
Is there a reason why Flexera have removed the progress bar (3 dots)? When entering search criteria in ITAM, I used to see 3 dots indicating that the search is being processed, however these have completely disappeared.
If this has been removed, what was the rationale behind it please?
Thanks
Hi everyone thanks for raising this and confirming the behaviour you're seeing. I have checked internally and this has been reported to our team, who were currently investigating it. I don't have any further updates to share at the moment but I appreciate this might impact your work, please continue to work with Flexera Support so that they can track your case and keep you updated.
cjones asked a question.
The reports contain EOSL dates with 6-month forecast. I have run from desktop and from server. If I make a name change, indexing takes over 2-3 minutes for me to be able to view report. Any ideas why or anything I can do to resolve?
kvernon asked a question.
This feature is mentioned in the documentation allready: https://docs.flexera.com/flexera-one/it-assets/system-menuparent/my-itam-notifications/system-tasks-notification/enable-configure-notifications
But seems like if we have to wait for the release. @MercedesO (Flexera Software)​, can you ask for the release date for this feature? :)
Flexera One Blog — SBansal_E (Flexera Software)
IT Visibility: Full Transparency into File Evidence UI
Software Evidence UI has been enhanced to display all file evidence collected from your environment, giving you a complete view of your discovery data.
What's New?
File evidence is now grouped into three categories:
These categories are visible in Devices (Inventory > IT Visibility Devices > Devices > File Evidence tab) and Software Evidence (Applications & Evidence > IT Visibility Software > Software Evidence > File Evidence tab)
How the UI Works
Understanding File Evidence Recognition
File evidence is a supplementary data source in IT Visibility, useful for validating executables, troubleshooting, and supporting investigative workflows. It is not the primary path for software recognition, which is driven by installer-based evidence and Technopedia normalization. As a result, a large volume of unmapped file evidence is expected and does not indicate a recognition issue. The new categorization simply provides greater visibility into your raw file evidence data.
Learn More
For a detailed explanation of file evidence categories, recognition rates, and FAQs, refer to our KB article: Understand file evidence in IT Visibility: Recognition, eligibility, and what to expect
For questions, please contact Flexera Support.
Release Date: 29th June, 2026
Product Documentation: https://docs.flexera.com/flexera-one/it-visibility/identifying-devices-using-evidence
https://docs.flexera.com/flexera-one/it-visibility/identifying-applications-using-evidence
Release Documentation: https://docs.flexera.com/flexera-one/feature-list/new-features-in-2026/june-2026#updates-to-file-evidence-on-the-device-detail-and-software-evidence-pages
