Flexera One Blog — HArumugasamy_E (Flexera Software)
ITV – TI Platform: Business Services Insights OOTB Report in Power BI (Live Now!)
Good day! We are pleased to announce the release of Newly rebuilt Business Services Insights OOTB Report in ITV – TI Platform.
What is This Report?
The Business Services Insights is a newly rebuilt Power BI report that provides a comprehensive overview of your business services portfolio, with direct insights into hardware, software, and vulnerability risks. It is designed to support both executive and operational stakeholders by connecting asset data with lifecycle stages and security exposures, enabling better visibility and smarter decision-making around service resilience and operational alignment.
Where do you find?
IT Visibility -> Technology Intelligence Reports -> Hardware, Software, Governance and Risk and Security
Dashboards -> Technology Intelligence Reports -> Hardware, Software, Governance and Risk and Security
Why We Rebuilt This
The legacy GoodData version being decommissioned served its purpose but had limitations in data volume, user interactivity, and depth of insights. This new Power BI version addresses those gaps by:
• Bringing interactive filtering for tailored insights
• Enabling drill-through views for deeper, more intuitive analysis
• Supporting larger data volumes for improved scalability and visibility
What the Report Provides
- KPIs for Hardware, Software & Vulnerabilities: High-level metrics tied to business services, including total assets, risk posture, and lifecycle status — all filterable.
- Business Services Summary - Software Release & Lifecycle Breakdown: Understand software health across Business services, with install counts and lifecycle distribution (GA, EOL, Obsolete, etc.).
- Deployment Currency: Quickly identify outdated or non-compliant software and hardware that may increase security or performance risks.
- Hardware & Software Lifecycle Summary: View device and software counts per business service, including Manufacturer, Model, Product, and Lifecycle Stage.
- Vulnerability Risk Portfolio: Prioritize remediation using combined views of business services, threat risk, lifecycle status, and total vulnerabilities.
- Drill-through to Operational Alignment: Get detailed alignment across Business Unit, Cost Center, and Location for better planning and accountability.
- Hardware Lifecycle with Inventory Details: Asset-level hardware insights with End of Sale/Obsolescence dates, Inventory Date, Inventory Agent, Serial Number, and Domain.
- Software Portfolio Lifecycle Details: Full visibility into product versions, lifecycle dates, and release details — vital for patching and compliance.
- Detailed CVE View: Vulnerabilities (CVEs) by software release, showing how many installs are affected — to quantify impact and prioritize action.
Purpose and Value to Users
This report delivers more than just data — it brings strategic clarity by aligning IT assets with the Business services they support. Users can:
✔ Map infrastructure directly to critical business services
✔ Identify services with outdated and vulnerable assets
✔ Improve lifecycle management, patch planning, and compliance
✔ Align operational decisions with business and financial priorities
Release Date: 2025-07-08
Product Documentation: https://docs.flexera.com/flexera/EN/ITVisibility/BusinessServicesInsights.htm
Release Notes: https://docs.flexera.com/flexeraone/EN/WhatsNew/FeatureList/BusinessServicesInsights.htm
Hi
What are the best ways to populate business service data into ITV-TI?
I have looked at the ServiceNOW integration and that doesnt seam to pull in CMDB data.
In the release of this Business Services Insights, its mentioned This report helps organizations to Map infrastructure to critical business services. But in what way does it help or provide the functionality to map?