OKAMOTO asked a question.
Hi we are using ITAM +ITV feature and we want to manage storage information.
However, we don't have discovery sources like ServiceNow/BMC Discovery,
in such a case ,are there any way we can import storage data like importing file etc..?
I'm unable to get application usage sessions on devices in the installations report is there is any process for it to get that
PiotrBraun asked a question.
We have agents installed in the segregated area and we cannot send snowpacks directly through the Service Gateway to the Master inventory Server. We do it via Standalone Receiver - from where we manually transfer files to Master Inventory Server. Anyone have an idea how to automate this process without installing Service Gateway?
We could probably make a powershell script that would dump data from the Standalone Receiver directory to some shared directory, and then another script on the Master Inventory server would transfer files from the shared directory to the Master Inventory Server directory.
Are there other ways to automate that?
Is this other network segregated from the Master Server by lack of network routing of the Master servers port, as if file copying is still open and all it's associated ports the networks are not segregated.
In a truly segregated network it would be USB stick time from one server to another.
Also if file copying is open port wise - you could look to have the files dropped on the Standalone Receiver but also sent by the Agent to a file drop location on your actual master server.
You still need the standalone receiver as at this time the agent can't use the file drop functionality without some form of HTTP(s) response from an INV server of any type
CraigT asked a question.
Is there anything stopping the logs and scan results of the (Windows) Inventory Agents building up and eventually filling the disk?
Thanks
Craig
Best Answer
The logs, metering files and inventory data all get deleted when the agents packs the data into the snowpack to send.
If this does not get deleted in your case, check the doc to see if there is a config setting that prevents it. Or contact support
The logs, metering files and inventory data all get deleted when the agents packs the data into the snowpack to send.
If this does not get deleted in your case, check the doc to see if there is a config setting that prevents it. Or contact support
CraigT asked a question.
If they are not, can they be captured using a config file tweak or any other method? Because we have environment variables set with some useful location information.
And how would I see the environment variables if they can be shown in the Snow Inventory Portal?
Many Thanks
Craig
Best Answer
They are collected by the agent but only in the Inventory DB as fas as I know.
You can find them in the table SnowInventory.inv.DataEnvironmentVariable
You can access them from SLM by creating a custom report
Hi @Craig Thomas​
The setting <Setting key="send.max_scan_result_backlog_count" value="90"/> means:
Whenever a send failure occurs the scan result is keept (locally) until the next send opportunity.
This setting controls the maximum number of results that can be kept around at any given time.
When this limit is reached, the oldest result is delete until the number of scan results are within the allowed limit.
Default value: 90
LicensManager asked a question.
I can´t se the line inventory when I open SMACC and I have no idea how to get it back.🙂
Probobly a stupid question but is there anyone who can help me find the line?
We use SLM 9.7.2.
Best regards Birgitta
SnowCat asked a question.
Hi all,
Our user exclusion seems to no longer be excluding users. It was working before and I am aware of the need to delete existing users before it will stop appearing on SLM. They seem to be coming through again. our config is as follows
root,%\root,%NoLoggedOn%,%nobody%,hall.sh.ac.uk\[_]%,[_]%,%/defaultuser0
Most recently we have updated our licence count but have used the same config file just with an updated key.
I'm not aware of anything else that has changed. I've tried changing the list just so it saves again.
Can anyone advise of anywhere to check?
D&BITSMDelivery asked a question.
We are upgrading from 3.7 (client) to 6.3 (agent). When making configuration changes during troubleshooting, we formerly for v. 3.7 had to restart the Snow Inventory Client process for the changes to take effect. Is this still necessary with the v. 6.3 agent?
Thank you.
