Latest Update: We continue to investigate the case submission issue with our service provider. Please continue to contact our Revenera Technical Support team either by email at support@revenera.com or by phone for severity 1 cases. We will continue to updates as we have more information.  Original Post  Jun 11, 2021   07:55 AM: We are currently experiencing issues with customer being unable to submit support cases using the case portal. Please be aware that we are actively working with our service provider to resolve this issue as soon as possible. If you need to open a critical support case, please contact our Revenera Technical Support team by phone and they will handle cases accordingly.  We appreciate your patience as we work through this issue and apologize for the inconvenience. ... View more

Please be aware that on August 6, 2021, the legacy FlexNet Operations Reporter will be replaced with the upgraded version. After the switch over, the legacy Reporter and its contents, will no longer be accessible and only the new version of Reporter will be available in FlexNet Operations. To help you prepare for this transition, we advise FlexNet Operations Reporter users to go through the FlexNet Operations Reporter: Transition Readiness Guide and familiarize themselves with the new version of Reporter. If you have any questions about or encounter any issues with the new version of Reporter, please reach out to your trusted Revenera contact or the Revenera Technical Support team immediately. ... View more

This guide helps users assess their readiness for the FlexNet Operations Reporter switch-over planned on August 6, 2021. We encourage FlexNet Operations Reporter users to complete the following tasks prior to the switch-over:   Confirm current FlexNet Operations Reporter users have reviewed the FlexNet Operations User Guide and the FlexNet Operations Report 4.2 (New) – Overview article. Confirm current FlexNet Operations Reporter users can access the new FlexNet Operations Reporter and the expected functionality. Confirm all FlexNet Operations Reporter reports have been migrated to the new version of Reporter. Confirm new report creation has been discontinued on the legacy FlexNet Operations Reporter and are only being created on the new version of Reporter. If new reports are created during the blackout period (23-July-2021 until 6-August-2021), they will not be migrated. [Optional]: Confirm scheduled reports have been disabled on the legacy FlexNet Operations Reporter and are enabled on the new version of Reporter. If this is not done by the switch-over date, scheduled reports will not be delivered. If you encounter any issues when completing the tasks above, please contact your Revenera Customer Success Manager or Revenera Technical Support immediately. ... View more

This post includes the release highlights and important release dates related to the Software Monetization 2021.06 products. To stay informed of upcoming releases, be sure to subscribe to the Software Monetization Release Schedule page on the Revenera Community. FlexNet Operations Cloud 2021.06 ALM FlexNet Operations Cloud 2021.06 ALM UAT is available on UAT (released June 3rd) Cloud Licensing Service 2021.06 UAT release is scheduled for Tuesday, June 15th FlexNet Operations Cloud 2021.06 ALM production is planned for Thursday, June 17th (no outage required) Cloud Licensing Service 2021.06 production release is scheduled for Tuesday, June 22nd This release includes the following changes: Electronic Software Delivery (ESD):  SHA2 Checksum: Producers can now provide the SHA2 checksum value, as well as the MD5 value, when uploading a file using HTTP or FTP. This will help ensure the pre-loaded and loaded files are the same. End-User Portal: The Electronic Software Delivery module will now recognize end-user password resets and display the downloads associated to their entitlements accordingly. Entitlement Management: The user experience is improved on the end-user portal to better handle viewing and downloading of download packages when multiple line items are selected. The functionality is now streamlined to display the downloads for only the line items that have associated downloads, simplifying the download experience for users. Other Enhancements: To help users obtain a list of all active license fulfillments, new Advanced Search filters have been added to the end-user portal. For more information about the release, please refer to the release notes on our Documentation site.  FlexNet Operations Cloud 2021.06 LLM FlexNet Operations Cloud 2021.06 LLM is available on UAT (released June 3rd) Cloud Licensing Service 2021.06 UAT release is scheduled for Tuesday, June 15th FlexNet Operations Cloud 2021.06 LLM production is planned for Thursday, June 17th (no outage required) Cloud Licensing Service 2021.06 production release is scheduled for Tuesday, June 22nd This release includes the following changes: Electronic Software Delivery (ESD): Producers can now provide the SHA2 checksum value, as well as the MD5 value, when uploading a file using HTTP or FTP. This will help ensure the pre-loaded and loaded files are the same. For more information about the release, please refer to the release notes on our Documentation site.  FlexNet Embedded 2021.06 Cloud Licensing Service 2021.06 UAT is scheduled for Tuesday, June 15th Cloud Licensing Service 2021.06 production is planned for Tuesday, June 22nd (no outage required) FlexNet Embedded Local License Server 2021.06 GA is planned for Thursday, June 17th The FlexNet Embedded 2021.06 release includes fixes to Cloud Licensing Service and the FlexNet Embedded local license server. There are no client kit changes for the FlexNet Embedded 2021.06 release. The FlexNet Embedded Local License Server release notes will be available on the  Product and License Center  at GA.   ... View more

Not sure where to start with the FlexNet Operations Data Access APIs? Then come check out our new FlexNet Operations Data Access APIs course for a brief technical overview and quick-start. To access this course on the Revenera Learning Center, first log-in as a Revenera customer on the community, then navigate to Other Resources -> Learning Center. From there you can find the video under FlexNet Operations -> FlexNet Operations Data Access APIs. For more information about the FlexNet Operations Data Access APIs, please see the FlexNet Operations Web Services Integration Guide located on the Revenera Documentation site. ... View more

In this recording, we demonstrate how to configure a Windows installer minor upgrade in InstallShield. Video Credit: Stuart Hunt (Principal Support Engineer)   ... View more

Update: We've identified the issue and will deploy a solution by the end of next week. Until the fix can be implemented, the Support team has been provided a workaround to help customers overcome the error. If you are unable to access the Product and License Center due to this error, please contact the Revenera Technical Support team for assistance. Original Post:  May 26, 2021   12:23 PM We are currently investigating reports of customers who are unable to access the Product and License Center. Upon attempting access, some customers are observing the following error: Member/AddressLine1: This required value is missing. Please know we are working to resolve this issue as quickly as possible. We will update this post once we have more information. ... View more

In this recording, we list the reasons to choose the major upgrade approach for your next product release. We then demonstrate how to configure a major upgrade in InstallShield.  Video Credit: Ian Pinawin (Senior Technical Support Engineer) ... View more

After you've built and distributed your product installer, the next logical step is to select the right upgrade approach for future versions of your product. In this recording, we explain the three types of upgrades to help you identify the optimal upgrade solution. Video Credit: Stuart Hunt (Principal Support Engineer) ... View more

To accelerate Code Insight enablement, Revenera offers a 12-hour virtual classroom training. Below is a sample of the modules included in the training, however we can tailor this to meet your organization's Code Insight enablement needs. Administration and Project Creation Module 1: General Administration Review Creating Users User Settings/Permissions LDAP/Email Servers/ALM Project Defaults System Settings Module 2: Project Creation Project Dashboard Project Creation Project Settings Connecting to Git Uploading Source Directly Branching/Parent/Child Import/Export Configuring Profiles - Scan and Policy Module 1: Scan Profiles Search Terms Exclusion files Dependencies Source Matches/Sensitivities for Source Matches Multiple profiles Module 2: Policy Profiles Establish policy profile based on company policy Adding Licenses Setting CVE Policy Adding components Evidence Detection and Reports Module 1: Evaluate scan results Evidence Detection Policy detection CVE detection SCF Overview Triage findings Module 2: Reports Project Report Audit Report Notices Report Plug-ins/APIs and Remaining Workshopping Module 1: Plug-ins Configure Jenkins Validate Configure Gitlab Validate Module 2: APIs Demo Common APIs Highlight new API features For more information about the program and pricing, please reach out to our Software Composition Analysis Professional Services team. ... View more

We are happy to share that Code Insight 2021 R2 is now available on the Product and License Center . Below you will find product release highlights, references to additional resources, and upcoming event information. Scanning Improvements to the Python Analyzer. Improved license detection results for scan agents. Friction Free Flow Usage Guidance is now available for all Policy criteria. Branching to another version is made easier with the ability to carry values from the source project. Security Improvements Added a clickthrough to the NVD CVSS score calculator. Reports New Claimed Evidence Report. Ability to customize project reports based on conditions. APIs Several new project and scanning APIs. APIs enhancements to include the remote scan information and the vulnerability response includes the last modified date. Web UI Several user interface changes to improve usability. For more release details, please refer to the Code Insight 2021 R2 Release Notes. If you have any questions, please reach out to our Revenera Technical Support. Customer Event Reminder: We are hosting this month’s SCA Customer Office Hours on May 25 th at 9:30AM PDT. This session we will provide an overview of the Code Insight 2021 R2 release. To participate, click here to register for the event. ... View more

FlexNet Operations Cloud 2021.05 is now in the Production environment. For FlexNet Operations Cloud ALM, this release includes Device Management and Entitlement Management enhancements. For FlexNet Operations Cloud LLM, the release includes issue fixes. For more information about the specific changes that went into this release, please see the release notes on the Revenera Documentation site: FlexNet Operations Cloud ALM 2021.05 Release Notes FlexNet Operations Cloud LLM 2021.05 Release Notes If you have any questions, please reach out to our Revenera Technical Support team for assistance. Reminder: FlexNet Operations Roadmap Update customer event is scheduled for May 19th. Be sure to register here to participate. ... View more

The FlexNet Publisher 2021 R2 (11.18.1.0) is available for download from the Product and License Center. As part of this release, we are introducing FlexNet Publisher support for macOS Big Sur. Big Sur is a major version for macOS is the first one to support ARM-based processors in addition to Intel. To help producers who want to run and license their software on this new architecture, this release of FlexNet Publisher offers a new Universal 2 toolkit for MacOS/OSX Big Sur (ARM64 + x86_64). For more details about the release, please refer to the FlexNet Publisher 2021 R2 (11.18.1.0) Release Notes. Also, be sure to save your spot at our upcoming FlexNet Licensing Roadmap Update on May 26th! ... View more

The FlexNet Embedded 2021.05 release is available on the Product and License Center. This release introduces FlexNet Embedded support for macOS Big Sur.  Big Sur is a major version for macOS is the first one to support ARM-based processors in addition to Intel. To help producers who want to run and license their software on this new architecture, this release of FlexNet Embedded offers a new Universal 2 toolkit for MacOS/OSX Big Sur (ARM64 + x86_64). For more details about the release, please refer to the FlexNet Embedded 2021.05 Release Notes on the Product and License Center. Also, don't forget to sign-up for our FlexNet Operations and FlexNet Licensing Roadmap Updates! ... View more

Update:  Thank you to those who attended our FlexNet Licensing Roadmap Update. If you missed this session or would like to revisit a particular topic, we've made a recording of the session available on the Revenera Learning Center. You can find this under FlexNet Embedded -> What's New in FlexNet Embedded -> Roadmaps. Original Post:  May 12, 2021   05:04 PM On May 26th at 9:00AM PDT, Senior Product Manager Ravi Anil Trivedi discuss the FlexNet Licensing Roadmap and what's planned for the FlexNet Embedded product.  Don't miss your chance to ask questions and share your thoughts about the roadmap. Register  Looking forward to seeing you! ... View more