Nov 18, 2014
05:37 PM
I have the exact problem after I installed the latest update from IS. May I know if there are any updates to this issue?
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Nov 18, 2014
05:36 PM
We have InstallShield 2013 Premier version and we have been using it with a floating license with no problem. However, after I install the latest update prompted by IS, I can no longer start IS anymore with the exact same behaviour. It will pop a dialog saying "The product license has been corrupted. Your must repair the license before you can continue. Click yes to repair now." After clicking "Yes", a Repair license dialog will appear. The process completes and the dialog shows "Repair Complete!" However, clicking on "Finish" won't start IS. And starting IS again will result in the same dialog saying license has been corrupted... 11-18-2014[06:28:49 PM]: Command Line: "E:\Program Files (x86)\InstallShield\2013\System\TSConfig.exe" -repair -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 66 11-18-2014[06:28:49 PM]: Using serial number from registry line: -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 211 11-18-2014[06:28:49 PM]: Doing repair -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 231 11-18-2014[06:28:49 PM]: Starting Wizard -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 306 11-18-2014[06:28:50 PM]: Setting current directory -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 365 11-18-2014[06:28:50 PM]: Initializing FLEXnet libraries -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 368 11-18-2014[06:28:50 PM]: Installing FLEXnet service -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 374 11-18-2014[06:28:51 PM]: flxActCommonLibraryInit: E:\Program Files (x86)\InstallShield\2013\System\TSConfig_libFNP.dll -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 386 11-18-2014[06:28:51 PM]: Opening TS -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 401 11-18-2014[06:28:51 PM]: Successfully initialized FLEXnet libraries -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 425 11-18-2014[06:28:51 PM]: Failed to initiate trial activation -- File: FLEXNetActivationWizard\ASRFile.cpp, Line: 125 11-18-2014[06:28:51 PM]: Error 50021 (88881, 0, 0), This ASR has already been activated. It can be activated only once, so this request has been refused. -- File: FLEXNetActivationWizard\ASRFile.cpp, Line: 126 11-18-2014[06:28:51 PM]: ASR has already been processed -- File: FLEXNetActivationWizard\ASRFile.cpp, Line: 132 11-18-2014[06:28:51 PM]: Found 1 items in TS -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 630 11-18-2014[06:28:51 PM]: Record FID-1416337867 needs to be repaired -- File: FLEXNetActivationWizard\FlexFulFillmentRecord.cpp, Line: 120 11-18-2014[06:28:51 PM]: Doing Repair -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 397 11-18-2014[06:28:51 PM]: Creating Repair Object -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 399 11-18-2014[06:28:51 PM]: Record FID-1416337867 cannot be repaired, skipping -- File: FLEXNetActivationWizard\FlexRepair.cpp, Line: 60 11-18-2014[06:28:51 PM]: Performing online Repair -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 429 11-18-2014[06:28:51 PM]: Setting remote server -- File: FLEXNetActivationWizard\FlexActionBase.cpp, Line: 99 11-18-2014[06:28:51 PM]: Setting Comms type -- File: FLEXNetActivationWizard\FlexActionBase.cpp, Line: 108 11-18-2014[06:28:51 PM]: Setting Internet callback -- File: FLEXNetActivationWizard\FlexActionBase.cpp, Line: 111 11-18-2014[06:28:51 PM]: Sending repair request -- File: FLEXNetActivationWizard\FlexRepair.cpp, Line: 89 11-18-2014[06:28:51 PM]: SOAP action: flxCommsStatusCreatingRequest -- File: FLEXNetActivationWizard\FlexActionBase.cpp, Line: 72 11-18-2014[06:28:52 PM]: Nothing reparied -- File: FLEXNetActivationWizard\FlexRepair.cpp, Line: 102 11-18-2014[06:28:52 PM]: Internet Repair succeeded -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 433 11-18-2014[06:28:54 PM]: Finished wizard -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 313 11-18-2014[06:28:54 PM]: Shutting down wizard -- File: FLEXNetActivationWizard\FLEXNetActivationWizSheet.cpp, Line: 42 11-18-2014[06:28:54 PM]: Shutting down activation manager -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 79 11-18-2014[06:28:54 PM]: CFlexLicenseManager::~CFlexLicenseManager -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 52 11-18-2014[06:28:54 PM]: ~CFlexJobManager -- File: FLexLicensing\FlexJobManager.cpp, Line: 19 11-18-2014[06:28:54 PM]: Return code = 0 -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 324 I saw there is a similar post in the 2013 Express forum: http://flexera4.rssing.com/browser.php?indx=6469969&item=666 Anyone has similar experience?
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Activity Feed
- Posted Re: Failed to initiate trial activation on InstallShield Forum. Nov 18, 2014 05:37 PM
- Posted InstallShield 2013 Premier failed to start with error "license has been corrupted" on InstallShield Forum. Nov 18, 2014 05:36 PM