If windows is saying service has been uninstalled, and the service pane is still showing the service still running, can you close it and relaunch it to confirm that it is indeed there? I ran into an issue where it would keep showing up in the service pane, I realized later that service pane doesn't get refreshed. Also, make sure you set 'Yes' to stop the service on uninstall as shown in my earlier screenshot. ... View more

Well, do you want to use node names (node1 node2 etc) to lookup the nodes or do you want to use key value pair (value1="blah" value2="blah"), so something like lookup a key with 'value1' and replace the value there? ... View more

Can you post a sample file and what you are trying to update? I can give it a try..I have written several installers where I had to update XML in one or more files, mostly I depend on InstallScript for XML modifications. ... View more

Please take a look at this thread. I had posted a sample (UpdateLicense.zip) a while ago that updates xml config file. ... View more

This is how I have mine and it installs/uninstalls just the way it is supposed to. Not sure why it won't work in your case. In my case, the installShield component for the service has only one file, the exe for the service, all other files (such as config / dependent assemblies etc) are in a separate component, not sure if that matters. ... View more

Did you try the sample that I posted? Does it create a log file named MyLog.txt as shown in earlier screenshots? ... View more

It works for me. Here is that I built with InstallShield 2012 Pro, this is an InstallScript MSI project. As you can see in the screenshots below, it created the log file in temp folder for the user logged in i.e. under C:\Users\ \AppData\Local\Temp Make sure you have logging turned ON in General Information > Create Log as shown below. The command line argument that I gave is /L*v %temp%\MyLog.txt (no space between /L*v) ... View more

Nope, it will create a log file in the location you specify there no matter how you run your setup.exe. ... View more

Yes, it is possible. There are multiple ways to do it. You can use XML edit feature in InstallShield or InstallScript or a custom action. Here's a sample that demonstrates editing an XML file using InstallScript. The file updates license number as discussed in this thread but same concept can be used to update any other XML node. ... View more

Hope this helps. ... View more

This should help... function OnBegin() begin MessageBox("In OnBegin", 0); // Be sure to have the condition for 'MAINTENANCE' so that the dialog is not displayed during first install if( !REMOVEONLY && MAINTENANCE) then //Show your dialog here. endif; end; ... View more

Are you open to use InstallScript or a custom action to remove files? For this you need to know if 1. the user will have admin privileges to delete the file 2. the filename. If yes, I can probably try to put together a sample that might show how to do it. let me know... ... View more

Please take a look at this thread. I posted a sample (UpdateLicense.zip) that updates xml config file. Let me know if you have any questions. ... View more

This is easily possible. In order to launch log file you need to follow three steps: [LIST=1] Get the log file path Add checkbox to SdFinish dialog If checkbox is checked launch the log file in Notepad I put together a quick sample for you. You can get it here. ... View more

Not sure where you are located and where you are trying to call them. I had some bad experience with their UK support just once but that was long time ago. Try emailing a link to this thread as well as all your concerns to: support@flexerasoftware.com .. I always call them at 001 847 413 2896. This goes to their Chicago, US office I believe. Let them know you are still evaluating and need a new license may be. Usually they are pretty good. I had good experience even during my trial period. After my initial trial period had expired they gladly extended my trial license when I told them my evaluation wasn't complete. Also, they give 30 day money back guarantee which is what I relied on after recommending the purchase to our management.. I am not their salesman but after dealing with a bunch of crappy companies over a period of two years finally I was happy that I found InstallShield. ... View more