Thank you Alpesh, I was able to find a few MsiInstaller events logged when I start the application, but what I'm seeing is rather strange. When the second user (UserB) logs off and the first user (UserA) logs back on again and starts the application - step 6 in the initial post - the following event is logged: Detection of product '{C64852E4-D980-4459-A174-10579F4996BF}', feature 'XXXXXX', component '{72D101A4-05DF-44B9-9133-682949919DDB}' failed. The resource 'C:\Users\UserB\AppData\Roaming\CompanyName\ProductName\' does not exist. This is strange - why would the installer look for UserB's AppData folder when UserA is logged in and starting the application? Thanks again for any assistance, mike.... ... View more

Guido.Herrling, As info, I "Repaired" my InstallShield 2009 installation and my problem seems to be resolved - I can now open ism and isproj files with Visual Studio 2008. mike... ... View more

Guido.Herrling, Any luck with this problem? I'm getting a similar problem and I'm wondering if it has something to do with the fact that I installed VS2008 after IS2009? I went back through the maintenance mode installation of IS2009 and no luck - it looks like VS2008 doesn't know about IS2009, a possible integration problem. Thanks, mike... ... View more

hidenori, Yes! This is much better. I've been able to confirm that the applications now installs correctly on all of our target platforms. And, the INF looks wonderful. It only takes a minute or so for the build to complete. Just when I had given up on InstallShield on went back to Visual Studio, I decided to check back and see if anyone had posted another reply. Thanks you again for your assistance, mike... ... View more

I'm stunned at how horribly this is going - I've been wrestling with the IS2009 Smart Device Setup for 2 days now and I cannot get it to work correctly. Right now (thanks to hidenori's support) I've gotten IS2009 to generate CABs for each of my platforms PPC400, PPC500, PPC600. It takes close to 10 minutes to build the project because the INF file that IS2009 is generating st horribly botched and contains duplicate sections. But, now that I've got the CABs, they install files into the incorrect places - if I inspect the PPC420 CAB, I see several "duplicated" files, for example MFC80U.dll is in the CAB twice, and when I install the CAB, MFC80U.DLL gets install in the Windows folder (which is where I set it to install in IS2009) - but it also gets installed in the Common Files folder for some reason - I've double checked the Project and I've only got MFC80U.dll in the Project once. It's like this for several files - some files are configured to go to the Windows folder in the IS2009 Project, but they go to a different folder all together when installed to the device. Just checked, the [Files03.PPC600] section is in the INF file 83 times - it should only be in the inf file 1 time. :mad: At this point I'm not sure what to do. Has anyone out there had any luck with the Smart Device Setup in IS2009 targeting multiple platforms? Out setup has 59 additional file and 40 registery setting - not too complicated - it worked fine in IS12? Thanks, mike... ... View more

Initially, it looks like the files targeted for different platforms are not getting installed to the correct platform - I've got a file targeted for Pocket PC 2003 that's getting installed on Windows Mobile 5.0 - I'm going to look into it a little more and see if I can reproduce it with a smaller project. I know there were problems in earlier versions of InstallShield with the PlatformMin and PlatformMax values written out to the inf incorrectly - is this still a problem in IS2009? mike... ... View more

hidenori, I placed the new cabwiz in the support folder and I was able to successfully build the the test project I provided, however when I attempt to build our real installation (over 40 files targeting various platforms) InstallShield appears to be caught in some sort of loop rebuilding the different CABs over and over again - I can look at the release folder and see the PPC.420.DAT file created, then deleted, then the PPC500.DAT file created, then deleted, then the PPC420.DAT file created, then delete, then the PPC500.DAT file created then delete - the cycle continues over and over again. It eventually built the CABs, but it took over ten minutes to build a project that took only 1 minute with InstallShield 12. The inf file is almost 2MB, compared with an inf file of 40k from InstallShield 12. The log file from the build is 543MB - that's 543,673k - seems like something may be wrong with the inf causing cabwiz to "freak out". It's not ideal, but it works. I'm testing the installs now against the various platforms to see if every get installed correctly. Thanks for your assistance. mike... ... View more

Thanks hidenori, I'll put one together and send it to the email address you supplied. It seems to occur when multiple platforms are targeted. mike... ... View more

Thanks Jerry G. This is horrible – InstallShield 2009 simply does not work! I inspected the inf file that IS 2009 generated and it is bad - it contains multiple duplicate sections. The inf file generated from IS 12 is 16KB - the inf file generated from IS 2009 for the exact same project (upgraded obviously) is 1,247KB - much larger. I suspect that IS 2009 is generating the inf incorrectly before calling CABWIZ. I'm trying to "work around" this bug now by creating IS projects for each platform - I may try Visual Studio to see if that works any better, but I went to IS because at the time it seemed to be a little easier - now I'm not sure. This is why I upgraded to 2009, so we could support multiple platforms, including Windows Mobile 6.0. The question is why doesn't Acresso fix this apparent bug in IS 2009? It obviously is not working correctly and I can replicate the problem with a very simple problem. mike... ... View more

Here's the "success" log - still no CABS? Created release folders Building Smart Device Setup... Analyzing data in Application "Test"... Creating INF file for Application "Test"... Building CAB files for Application "Test"... Release - 0 error(s), 0 warning(s) This is a new project I created just to test this problem so I know the files are all linked correctly - it only has 3 files and 2 registry entries? Nothing real complicated. Our "real" project has over 40 files - it takes close to 10 minutes for the build to complete - and no cabs are generated. This is a project we were building in IS 12 in about 1 minute - and we actually got the CABs. I have a feeling there's a fairly significant bug in the Smart Device Wizard in IS 2009. How do get InstallShield support? I sent an email to installshieldsupport@acresso.com last week and haven't gotten anything from them at all? ... View more