I tried to update users with respective email addresses by updating the data in UserAssignmentImportTemplate.xlsx file  and uploading it through "Business Import" option in FNMS. But it is not getting updated, can you please support. ... View more

To remediate the overconsumed license, one of the method is to uninstall the unlicensed applications from devices. I observed whenever uninstallation is performed on any inventory devices, the evidence type changes from "MSI" to "Uninstall". For few applications/devices, Flexera reports what exact traces (registry) are remaining in the inventory devices and accordingly cleanup will be performed. But for many devices, we are unable to check what traces are remaining and it is even more complicated when there is higher overconsumption.  Please advise on how can to eliminate "uninstall" type of evidence from devices. ... View more

Hello Team, I came across below two oracle java applications reporting in Flexera, could anyone let me know the exact meaning of this public? Does it mean public update release? Hasn't Oracle stopped the public updates for all versions above 7? Why is it a freeware still? 1. Java Development Kit - commercial 2. Java Development Kit (Public) - Freeware Please refer the screenshot.  ... View more

We recently came across installed commercial application by name "Visio for 365 16.0" in FNMS and corresponding evidence is "Microsoft Visio - en-us" (check screenshot, most of the devices have "Uninstall" evidence type), but we could not identify the exact product deployed as there is no edition or version information. Also Microsoft has Visio Pro, Visio Standard, Visio Plan 1 and Visio Plan 2 products, here in this case we are unable to understand if "Visio for 365 16.0" is part of Office 365  since Office 365 includes "Visio for web" component in it, but Visio products are always purchased separately as it do not come within Office 365 or Microsoft 365 plans.  Could you please investigate what exact product is this? Below is the link provided in FNMS page. https://docs.microsoft.com/en-us/deployoffice/install-different-office-visio-and-project-versions-on-the-same-computer     ... View more

Hello Team, We have Windows Remote Desktop Services - Device CAL license being procured, but flexera is not showing the suitable Application for mapping. So cannot check which devices are accessing RDS and cannot determine license position as well. Please support on how to manage RDS CAL license in Flexera   ... View more

Can we manage IBM products of PVU and RVU license types in FNMS without BigFix Inventory integration?  Flexera Version - FlexNet Manager Suite 2020 R1 BigFix Inventory Version - 9.5 ... View more