Ajay Ladsaria wrote: Hi Jordan, It wasn't clear from your response whether you have applied the hotfix - so could you confirm if you have? If it doesn't resolve the issue, then we recommend contacting our support team. They should be able to work with you to try and reproduce and troubleshoot the problem. Since each installation package is different we would need to test with the one with which you are encountering the problem. Regards, Ajay Hi Ajay, I have applied the hotfix however, the problem still remains when we are converting packages that have multiple shortcuts. Legion SpaceWorks for example has 9 different shortcuts (please see attachment) yet, we cannot find the correct icons for each shortcut within the newly packaged .msi Is there a work around for this? It is becoming highly frustrating as there is no clear guidance for this issue. Many thanks, Jordan ... View more

We seem to be ok with standard packages however for example, we are currently trying to package Legion SpaceWorks (Latest Version) which has multiple application within its self, when converted to an MSI the icons seem to get lost? Our third party company has managed to successfully convert the previous versions with no issues, is there a work around for this as well? Many thanks, JNEWT77 ... View more

Ajay Ladsaria wrote: Hi Jordan, Thanks for reporting this problem. It turns out that an issue with the same symptoms was recently reported and fixed. We have a KB article with a hotfix download for AdminStudio 2016 SP1. Please find the link here: https://flexeracommunity.force.com/customer/articles/en_US/ISSUE/Repackaged-Application-Creates-a-Blank-Shortcut Let me know if it resolves this issue for you. Regards, Ajay Hi Ajay, We have no issues when we are converting one application to an MSI, it is when there are multiple applications within one EXE for example, at the moment we are trying to convert the latest Legion SpaceWorks to an MSI but because this has around 5/6 other applications within it's self, the icons are lost. I hope this makes sense? Many thanks, Jordan ... View more