Suggested Actions

Suggest an improvement

Submit a request for new functionality or enhancement to an existing feature that would make the product behave more efficiently or extend its capability.

For Example:

  • I would like to see products differently.

  • I would like to see the product do something new.

  • I have an idea for how the product could be improved.

Open a support case

Create a new support case to get help with a problem you may be experiencing. This if the product behaves in a way in contravention to the documentation or displays an error visibly or in any log files or debug.

For Example:

  • I cannot get the product to work the way i want.

  • I donot understand something about the product.

  • I believe I have discovered a problem with the product.

This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK
mstretavsky
Flexera beginner

Re: SOAP methods searchDevices and getDevice returns outdated data

by in FlexNet Operations Forum
‎Mar 11, 2021 03:17 AM
‎Mar 11, 2021 03:17 AM
Hi @jberthold , thank you for your answer. Would it possible to inform us next time you encounter similar issue? Having accurate reports is important for us and our customers. We have checked service status page several time in the past days and there were no issues reported.   Thank  you, Best Regards Miro   ... View more

SOAP methods searchDevices and getDevice returns outdated data

by in FlexNet Operations Forum
‎Mar 10, 2021 09:55 AM
‎Mar 10, 2021 09:55 AM
Hello, we are using SOAP methods searchDevices and getDevice to get overview of used features for served clients for particular server ID. Usually the data returned by the methods are only few seconds or minutes behind real state of the licenses, but recently (last few days) we have noticed that the data are several hours or even days behind real state, which is useless for our purpose. Is it a known issue or is there some problem? Thank you PS: Currently (10/03/2020 16:50 CET) the methods return real data again, but can you comment on it anyway? ... View more
Contact Me
Online Status
Offline
Date Last Visited
‎Apr 01, 2021 08:37 AM