About AkSharma

AkSharma · ‎Feb 10, 2022

Hi Hannes, Thanks for the reply, could you please create a ticket on Salesforce with detail and product Id, so we can look into it.

AkSharma · ‎Jul 15, 2021

Hi Hannesc, Thanks for the query. Active means a (non-opted-out) client that is tracked within the specified date range. A new installation is also an active installation – so it can be said that “new” is a subset of “active”. Also, a subset of “lost” users may also be “active”. ”. That is because if you select a date range from January to March, an installation could be active in January, but then stopped using and got declared as lost in March. Always tracked, previously not tracked, etc. refer to the opt-out mechanism... always tracked means installations that are not opted-out, previously not tracked are installations that are currently being tracked but at a point in the past they were opted out, etc. The numbers Always Tracked, Previously Not Tracked cannot be summed up always, as there is also a dependency on date range selected for the report and data available with us on the day of checking the report.

AkSharma · ‎Jun 08, 2021

Hi OscarChen, The "Recent Custom Events" list should not be delayed, behavior is record will be displayed in the archives as soon as they appear on the “Recent Custom Events” after event triggers. I am not sure how much data is being submitted by the other thrashing setup you mentioned because of which the data processing might be taking some time. I would suggest to create the separate product and if you see the delay issue please create a Salesforce ticket and provide the product Id so that the support/engineering team can check and get back to you.

AkSharma · ‎Jun 07, 2021

Hi OscarChen, I would suggest to use a separate product and tag it as development, you can reach out to accounts team through sales force and they can help you with this. This will help you track the development events separately and monitor them as and when you need. The archived data should contain all the events up until the latest event shown on the "Recent Custom Events". It might be between the thrashing data which is taking up all the space on the "Recent Custom Events". Currently the only way to separate them is use separate products.

AkSharma · ‎Jun 04, 2021

Hi OscarChen, Thanks for the query. The custom events has 2 sections one is "Recent Custom Events" and the other is "Downloadable Archives". Like you have mentioned users can see the latest events on "Recent Custom Events" tab, however the recent events seen on this tab are also available on "Downloadable Archives" under "Recent Daily Archives" section without any delay. Regarding filtering the testing data based on events, we wont be able to do it from our end as all the events are tracked in the same way for each product. However for the future, you should be able to register another product for thrashing test setups which generate tons of events for your testing purpose and you can reach out to the accounts team to tag that product as "development" product. The privileges on this would be limited but its meant for testing purpose only.

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