I have issue in generating Token on Flexera. We have upgraded our ServiceNow Instance from Paris to Quebec  And Flexera - 5.0.316 version is installed. And when trying to generate token getting error :- error 401, server error ,access_denied      ... View more

Hi team, We have upgraded Servicenow Paris to Quebec  and Flexera - 5.0.316 version is installed on our servicenow instances. And issue is when I try to generate token with user name and password it says :- Error: 401 Message: server_error, access_denied   could you please suggest what could be issue with this user ?? user has flexera admin role   ... View more

Two transform map in servicenow i.e. "FNMS Application "-> "Software & FNMS Application -> Software Instance" are getting disable as soon as data sync is starting from flexera . These transform map are getting disable by "Flexera.Integrator" user who has these roles "admin, x_fls_flexera_fnms.admin, sn_templated_snip.template_snippet_writer, sn_templated_snip.template_snippet_reader, sn_templated_snip.template_snippet_admin, snc_internal, rest_service " Kindly let me know if more information is required    please suggest      ... View more