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itsvnay · ‎Mar 13, 2012

Hi Franz and Josh, here is the udpate I got from Flexera support engineer. I have verified the suggested work-around. "The problem occurs when the following is true in the project: 1) In the General Information view, the 'Font Registration' is set to 'Enabled' 2) The ARIALUNI.TTF font file is statically defined to the ArialUnicodeMS component with the File Property Checkbox labeled 'Register Font File' is checked. I was able to recreate this problem in a sample project. I was also able to recreate the problem in a sample with our newest version of the product, InstallShield 2012. Therefore, I have reported the problem to the InstallShield Engineering team as issue number IOA-000069311. There is no estimate on when a fix will be made available for this problem. As an immediate workaround, I suggest statically defining all font files to components and use the file property to set font registration on each font file: 1) In the General Information view, set 'Font Registration' is set to 'Disabled'. 2) Statically Add font files to components 3) Right click on font files, select Properties, and check the check box labeled 'Register Font Files' " Hope this helps. -Vinay

itsvnay · ‎Feb 15, 2012

Hi Josh, first of thank you for your response and I like your suggestion. I have recently logged a support incident for this issue. I can understand starting with default setup.rul will eliminate the doubt of prodcut migration issu, however not sure how this would help to troubleshoot an existing complicated setup.rul migration issue. To my best knowledge same setup.rul using old IS 12 works fine (doesn't have this uninstallation issue), however using it with IS 2011 we are experiencing the issue. I will update this thread as more I will learn about this problem. Thanks, Vinay

itsvnay · ‎Feb 11, 2012

NOTE: We are experiencing this(following) issue only after we converted our InstallScript project from IS 12 to IS 2011. In addition to previous information, an additional observation in installation log (setup.ilg): The product built using IS 12 -- shows all files that are associated with Feature(as part of components) under [APP_MAIN_LOG\Data\DefaultFeature\File Operations] The product built using IS 2011 (after converting from IS 12): Doesn't show any files under [APP_MAIN_LOG\Data\DefaultFeature\File Operations] Is this a right behavior in IS 2011? Please advise, how to address this issue. Thanks,

itsvnay · ‎Feb 10, 2012

Hi, we have recently migrated our pure InstallScript based project from Install Shield 12 to IS 2011. When I am uninstalling the product from ARP it doesn't uninstall the product. Based on: 1) It still leaves the entry in ARP 2) All the files it installed it leaves behind 3) When re-attempt to uninstall it from ARP, windows "Uninstallation error" comes up indicating that "An error occured while trying to remove [Product Name]. It may have already been uninstalled. Would you like to remove [Product Name] from the Add or Remove program list?" - Yes/No It goes through OnMaintUIBefore, OnMoveData, OnMaintUIAfter events, but I don't get any log info whether it ever goes to "OnUnistall" event. These are same event sequences as our old product which was build using IS 12. We didn't have this issue with our old product. Can someone please assist me here? This is one of the most critical issues we are running into after upgrading our project to use IS 2011. Pleaes let me know if any additional informaion needed. Thanks, Vinay

itsvnay · ‎Feb 10, 2012

Hi IG, I have recently migrated our IS version 12 InstallScript project to IS 2011. I am experiencing the same issue as you posted here -- were you able to find solution for this issue? Any guidance on this will be appreciated. Thanks, Vinay

itsvnay · ‎Dec 29, 2011

We have to different products, that uses different version of IS. Is it possible to install both IS 2010 and IS 2011 on same PC? Thanks, Vinay

itsvnay · ‎Aug 23, 2011

What's the error code "-4093"? I got this error on one of our build VM, when compiling + build our product installer. (Note below, I have removed our product name/installer and replaced it with "xxx.msi" in the error statement. Language built Building CAB files... Data1.cab built Files built ISDEV : warning -6487: If you intend to distribute this upgrade as a patch, you should author the 'Patch Optimization' setting on the Advanced Settings panel of the Release Wizard. ISDEV : fatal error -4093: Cannot copy source 'D:\Rel\Installer\PROJECT_ASSISTANT\SINGLE_MSI_IMAGE\DiskImages\DISK1\xxx.msi' to target 'D:\Rel\Installer\PROJECT_ASSISTANT\SINGLE_MSI_IMAGE\DiskImages\DISK1\1029.msi'PROJECT_ASSISTANT\SINGLE_MSI_IMAGE - 1 error(s), 1 warning(s) Log file has been created: Build finished at Aug 23 2011 09:38 AM

itsvnay · ‎Feb 15, 2011

Hi Tamas, I am running into very similar issue -- where on Vista/Win7 our standard message box during uninstallation stays behind InstallShield's wizard dialog. I assume you may have solved this issue -- if so, could you please advise? I have posted a separate post regarding this #post464762 Thanks, Vinay

itsvnay · ‎Feb 15, 2011

I use Basic MSI for our product, and during uninstallation event -- I call a custom action to prompt a user for his input. if (IDYES == MessageBox(@AskSaveUserFiles, MB_YESNO)) then.. Note: I have tried calling MessageBox with "MB_SETFOREGROUND", "MB_SYSTEMMODAL" argument as well, but they didn't help!!! This works fine with XP OS, however noticed in Vista or Win 7 OS, this message box always hides behing standard installshield wizard "Please wait while Windows configures [ProductName]" Q#1) How can I bring my message box infront of InstallShield wizard dialog? Q#2) What's the control/event/InstallationSequence that calls InstallShield wizard dialog mentioned above? Thanks, Vinay

itsvnay · ‎Feb 01, 2011

Hi Alpesh, you are correct. Our new build violated some components rules -- we removed some files/modules no longer needed in new build. Unfortunately, they were installed previously. The reference article was helpful. Thanks, Vinay

itsvnay · ‎Jan 31, 2011

Hello, when I am installing a newly build installer(new files/binaries) over an existing product (same GUID) - none of my Components gets installed. Here is a MSI log around "InstallValidate" action... ************************************************************* MSI (s) (F4:98) [17:17:24:953]: Doing action: InstallValidate Action 17:17:24: InstallValidate. Validating install Action start 17:17:24: InstallValidate. MSI (s) (F4:98) [17:17:24:953]: Feature: My_Feature_Files; Installed: Advertise; Request: Reinstall; Action: Reinstall MSI (s) (F4:98) [17:17:24:953]: Component: Help; Installed: Local; Request: Null; Action: Null MSI (s) (F4:98) [17:17:24:953]: Component: PixelSystemReg1; Installed: Local; Request: Null; Action: Null MSI (s) (F4:98) [17:17:24:953]: Component: SystemReg1; Installed: Local; Request: Null; Action: Null MSI (s) (F4:98) [17:17:24:953]: Component: SystemReg2; Installed: Local; Request: Null; Action: Null ... ************************************************************* Result was the same when I tried install over: 1) interactively 2) command-line and specifying "REINSTALL=ALL REINSTALLMODE=voums" swtiches. e.g. setup.exe /s /v"REINSTALL=ALL REINSTALLMODE=voums /l*v c:\Msilog.log" Any clues or assistances to resolve this would be appreciated. Thanks, Vinay

itsvnay · ‎Sep 27, 2010

Thanks. That was it!!

itsvnay · ‎Sep 25, 2010

In our installer we added support for 11 languages using "Setup Languages" in General Info. section using IDE, one of them is "Czech". When we build the project it shows its building dialog for all selected languages execpt for "Czech". Due to this known fact - when we install the product in CZech OS - it shows all dialog in English. Any guidance to resolve this issue would kindly appreciated. Thanks

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It's a InstallShield bug (IOA-000069311)

Re:

Additional information...

InstallScript - Uninstallation issue

Same issue - after migrating IS 12 to IS 2011 (InstallScript)

Can IS 2011 and IS 2010 co-exist on same PC?

ISDEV : fatal error -4093

Similar issue

On Vista - a message box hides behind "Please wait while windows cofigures.."

You are correct - Thanks!!

Components aren't installed when installing a new version over an existing product

Re: IS2010 Premier not building dialogs for "czech" language

IS2010 Premier not building dialogs for "czech" language