Hello, My question concerns the management of Served Devices with the SOAPWebService method. With the "searchDevices" method of the WebService "v4/ManageDeviceService", I can identify the ActivationId used by a Device with a DeviceClass equal to "CLIENT" or "SERVER". But when the DeviceClass is equal to "SERVED_CLIENT", I can't identify the ActivationId, the Products or the Features used. In the FNO interface, I can see some info in the "View Served Device" view. Could you tell me how I can identify the elements used by a "SERVED_CLIENT"? Thanks in advance ... View more

Hello, On a CLS, I would like to temporarily deactivate the access to a license (Activation ID). I don't want to delete the licence from the Entitlement. What I see : - I can't change the status of the ActivationID to DRAFT because it is used by the CLS (which seems normal) - I can change the status of the ActivationID to INACTIVE, but the license is still available on the CLS --> this is not very logical!!! So what would be the solution to my problem please? William ... View more

Hello, In my CRM/ERP, I use the SOAP WebService. When I am configuring an Entitlement Line Item, I need to specify the "Number of Copies". It can be different for each Line. I can't find the corresponding parameter in "createSimpleEntitlementRequest.simpleEntitlement.lineItems". How do I do this?  Thanks for your help William ... View more

Hi, In the description of "ICapabilityRequestOptions", you can find the "OneTimeActivation" bool, but I can't find out what it's for. Does anyone know it? Thanks William ... View more

Hi, I am blocked on the following use case: A TrustedStorage file is present on my computer with the feature <"name=F1", "version=1.0", "count=1"). Step 1 : I launch my software a first time. It loads the contents of the TrustedStorage file. --> licensing.LicenseManager.AvailableAcquisitionCount("F1", "1.0").Count = 1 I acquire the "F1" feature: <licensing.LicenseManager.Acquire("F1", "1.0", 1);>. --> licensing.LicenseManager.AvailableAcquisitionCount("F1", "1.0").Count = 0 The result seems consistent. I don't close the software! Step 2 : I launch my software a second time (I remind you that the first one is not closed). It loads the contents of the TrustedStorage file. --> licensing.LicenseManager.AvailableAcquisitionCount("F1", "1.0").Count = 1 I acquire the "F1" function: <licensing.LicenseManager.Acquire("F1", "1.0", 1);>. <licensing.LicenseManager.AvailableAcquisitionCount("F1", "1.0").Count = 0 Is this normal? I don't understand why the result of "AvailableAcquisitionCount" is "1"? Why can I acquire the function again when the first launch already acquired it? I don't understand why the result is "1"? Shouldn't the first launch have locked the acquisition of this feature ? Maybe I forgot to make a setting in my license model? Thanks for your help William ... View more

In the TrustedStorage file, I have a "F1" feature. When I launch my software, the execution of "licensing.LicenseManager.AvailableAcquisitionCount("F1"...)" returns "1". I then execute a "licensing.LicenseManager.Acquire("F1"...)" on this feature, in order to activate the corresponding module in my software. Then, if my software crashes, when I restart it, the execution of "licensing.LicenseManager.AvailableAcquisitionCount("F1"...)" returns "0". So I cannot activate the corresponding module in my software. How can I reset the acquired license? Do you have a solution to make the function available again after a crash? Thank you William ... View more

Hi, When reading a TrustedStorage file located on the client workstation, is it possible to know the origin of the license? By doing a "LicenseManager.GetFeatureCollection", I noticed that if the file was created with a : - CLS: "IsServed=true" - NodeLocked: "IsServed=false But in the case of a CLS can we find information to identify the CLS server? The idea is to manage the use case below: "The workstation had a problem that caused it to lose its original configuration. So it has lost the <CLS instance ID> (and the user doesn't know it either). The software is reinstalled, as it was on the first day. At startup it finds a TrustedStorage file that contains a license, borrowed for several more months. How to return the license to the CLS server". Note that I don't have the problem for a TrustedStorage "NodeLocked" file because I have placed the ActivationID in the VendorString. Waiting for your ideas. William ... View more

In "node-locked" mode, if a user loose his Labtop or had his Labtop stolen, how can I be sure that the LabTop can not use any more ? Is there a solution in this case ? ... View more