Hi I suppose  the blocked issue occured during the app is installing. Installshield installation procedure will generate some temporary files during installing and these files don't have a valid signature possibly  . Then the installation procedure is blocked by SAC. ... View more

Yes, my files have the digital signature. So my files can work if SAC enabled. But the installation procedure will be blocked by SAC. ... View more

@JoseAguilar    appreciate for your share. Acturally 2019 R1 was fine before May 2019. But unfortunately, 2019 R1 also reported  Trojan warning in virustotal.com now. ... View more

Hi all I try to sign DigitalSignature for every file in an  InstallShield  2019 empty installation file, but it still be detected the Trojan warning in virustotal.com. Some antivirus engines don't update  any longer , but they still report the warning messages. Our customers can't understand why our software product can be detected Trojan warning......   I have an older version InstallShield, the installatin file build by older version will not have any Trojan warning.   ... View more

We found the file that be created by InstallShield 2019 in C:\Program Files (x86)\InstallShield Installation Information\[GUID]\setup.exe will be detected a dangerous Trojan by Windows Defender. ... View more

@KiranSreeram @banna_k  Seems the hotfix doesn't fix the malware issue, the malware problem come one after another. We use the InstallShield 2019 to create the empty project then build the installation. Upload the installation to virustotal website, the file of installation will be detected to malware or trojan. If you install the installation to PC, some generation files of InstallShield will be detected to trojan effected by Windows Defender. Attachments for your reference. This problem has caused us a lot of distress. Hope @flexera  will pay attention to this problem and solve it as soon as possible. Thanks   ... View more

Hi, @KiranSreeram  Flexera seem has a updated version of Instllshield 2019 R3 at the end of 2019 before that they have a hotfix updated at the third or fourth season. After these updated, the issue was resolved. The  hotfix of Instllshield seem to fix some certification problems, I didon't record the detail of the hotfix. Hope the reply help you.       ... View more

Hi Thanks for your quickly reply. I always sign the installation with effective digital signature and make sure all the files package by    InstallShield  through the detection  of antivirus software. And the suggestion item 2 of reply, reporting to wide used antivirus companies is not the solution for the long-term, even if it is the solution,  it should be Flexera reporting to antivirus software to get authorized of InstallShield , right? In addition, why the setup.exe built by the previous version of InstallShield products won't be detected to  the malware, it seems only happen in InstallShield 2019 series ?  Hope  Flexera InstallShield will fix the malware problem. Thanks again ... View more