May 12, 2022
03:26 AM
2 Kudos
Hi
I suppose the blocked issue occured during the app is installing.
Installshield installation procedure will generate some temporary files during installing and these files don't have a valid signature possibly .
Then the installation procedure is blocked by SAC.
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May 11, 2022
08:03 PM
1 Kudo
Yes, my files have the digital signature.
So my files can work if SAC enabled.
But the installation procedure will be blocked by SAC.
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May 09, 2022
08:29 PM
2 Kudos
Hi
Windows 11 22H2 add a new significant protection from malware (SAC), and the apps is packaged by InstallShield will be blocked by SAC.
Will you have any schedule to support SAC in the next upgrade?
Thanks.
What is Smart App Control
https://support.microsoft.com/en-gb/topic/what-is-smart-app-control-285ea03d-fa88-4d56-882e-6698afdb7003
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InstallShield 2019
May 13, 2020
10:10 PM
@JoseAguilar appreciate for your share. Acturally 2019 R1 was fine before May 2019. But unfortunately, 2019 R1 also reported Trojan warning in virustotal.com now.
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Feb 04, 2020
09:20 PM
Hi all I try to sign DigitalSignature for every file in an InstallShield 2019 empty installation file, but it still be detected the Trojan warning in virustotal.com. Some antivirus engines don't update any longer , but they still report the warning messages. Our customers can't understand why our software product can be detected Trojan warning...... I have an older version InstallShield, the installatin file build by older version will not have any Trojan warning.
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Jan 31, 2020
12:21 AM
We found the file that be created by InstallShield 2019 in C:\Program Files (x86)\InstallShield Installation Information\[GUID]\setup.exe will be detected a dangerous Trojan by Windows Defender.
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Jan 31, 2020
12:05 AM
@KiranSreeram @banna_k Seems the hotfix doesn't fix the malware issue, the malware problem come one after another. We use the InstallShield 2019 to create the empty project then build the installation. Upload the installation to virustotal website, the file of installation will be detected to malware or trojan. If you install the installation to PC, some generation files of InstallShield will be detected to trojan effected by Windows Defender. Attachments for your reference. This problem has caused us a lot of distress. Hope @flexera will pay attention to this problem and solve it as soon as possible. Thanks
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Jan 09, 2020
02:03 AM
Hi, @KiranSreeram Flexera seem has a updated version of Instllshield 2019 R3 at the end of 2019 before that they have a hotfix updated at the third or fourth season. After these updated, the issue was resolved. The hotfix of Instllshield seem to fix some certification problems, I didon't record the detail of the hotfix. Hope the reply help you.
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Nov 13, 2019
12:27 AM
Hi Thanks for your quickly reply. I always sign the installation with effective digital signature and make sure all the files package by InstallShield through the detection of antivirus software. And the suggestion item 2 of reply, reporting to wide used antivirus companies is not the solution for the long-term, even if it is the solution, it should be Flexera reporting to antivirus software to get authorized of InstallShield , right? In addition, why the setup.exe built by the previous version of InstallShield products won't be detected to the malware, it seems only happen in InstallShield 2019 series ? Hope Flexera InstallShield will fix the malware problem. Thanks again
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Nov 12, 2019
09:23 PM
We update our InstallShield projects to InstallShield 2019 Professional. As we implement the installation built by InstallShield 2019 Pro fessional , in installing procedure, some antivirus software will detect the Trojan threat then blocked or deleted infected files. Finally, when we try to uninstall the application, we failed to uninstall the application. By the way, antivirus softwares detect nothing when we implement the installation built by the former version of InstallShield, and the uninstallation successes. Do you have any solutions to fix the issue? Thanks
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InstallShield 2019
Latest posts by JerryYeh
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1394 | May 12, 2022 03:26 AM | |
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1483 | May 09, 2022 08:29 PM | |
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Activity Feed
- Got a Kudo for InstallShiels can't support Windows11 22H2(SAC) ?. Jun 02, 2022 09:30 PM
- Got a Kudo for Re: InstallShiels can't support Windows11 22H2(SAC) ?. Jun 02, 2022 08:57 PM
- Got a Kudo for InstallShiels can't support Windows11 22H2(SAC) ?. May 20, 2022 02:43 PM
- Got a Kudo for Re: InstallShiels can't support Windows11 22H2(SAC) ?. May 20, 2022 02:43 PM
- Got a Kudo for Re: InstallShiels can't support Windows11 22H2(SAC) ?. May 20, 2022 02:43 PM
- Posted Re: InstallShiels can't support Windows11 22H2(SAC) ? on InstallShield Forum. May 12, 2022 03:26 AM
- Posted Re: InstallShiels can't support Windows11 22H2(SAC) ? on InstallShield Forum. May 11, 2022 08:03 PM
- Posted InstallShiels can't support Windows11 22H2(SAC) ? on InstallShield Forum. May 09, 2022 08:29 PM
- Posted Re: Virus detection in installing the installation built by InstallShield 2019 Professional on InstallShield Forum. May 13, 2020 10:10 PM
- Posted Re: Virus detection in installing the installation built by InstallShield 2019 Professional on InstallShield Forum. Feb 04, 2020 09:20 PM
- Posted Re: Virus detection in installing the installation built by InstallShield 2019 Professional on InstallShield Forum. Jan 31, 2020 12:21 AM
- Posted Re: Virus detection in installing the installation built by InstallShield 2019 Professional on InstallShield Forum. Jan 31, 2020 12:05 AM
- Tagged Re: Virus detection in installing the installation built by InstallShield 2019 Professional on InstallShield Forum. Jan 31, 2020 12:05 AM
- Posted Re: Virus detection in installing the installation built by InstallShield 2019 Professional on InstallShield Forum. Jan 09, 2020 02:03 AM
- Tagged Re: Virus detection in installing the installation built by InstallShield 2019 Professional on InstallShield Forum. Jan 09, 2020 02:03 AM
- Posted Re: Virus detection in installing the installation built by InstallShield 2019 Professional on InstallShield Forum. Nov 13, 2019 12:27 AM
- Posted Virus detection in installing the installation built by InstallShield 2019 Professional on InstallShield Forum. Nov 12, 2019 09:23 PM