About SManagementTea9

SManagementTea9 · ‎Nov 23, 2020

HI kusumthapliyal Blank data in the "Last Used Date" field means that when you look in the consumption tab of a license and you see a list of devices/users and the Last used Date field is empty. This could be for a number of reasons including it's only just been installed and hasn't been used yet, never has been used, or the FNMS inventory agent is out of date. The latest released inventory agents are able to capture the LUD for user based licenses including Adobe products which is great. There's probably a few other reasons but I'm sure the experts can add to the list

SManagementTea9 · ‎Jan 21, 2020

Hi Kathy Previously the mobaxterm.exe was marked as not required for recognition and we were seeing installs reflected against the Home edition when users had Pro actually installed. We manually created evidence so yes we are now seeing duplicates. I'll talk to our team to see if we can fix that for the interim. cheers Conny

SManagementTea9 · ‎Jan 19, 2020

Hi Kathy No we didn't use the customizer files. I've attached the file evidence we created for the Professional edition to distinguish it from the Home edition. Unfortunately, now it looks like the consumption count has duplicated and I can see devices with both the Home and Pro editions installed. regards Conny

SManagementTea9 · ‎Jan 16, 2020

Same here Kathy. we've created local evidence and assigned it to the Home/Professional editions. We've seen a similar issue with Xmind as well.

SManagementTea9 · ‎Jan 14, 2020

Hi All This one is a bit tricky I think. The Home edition of MobaXterm (by Mobatek) is freeware and can only be used in a company/commercial environment by the person that downloaded it and cannot be packaged for deployment. Under Windows 10, users can't install it themselves anyway. If Company's want to use the app, they need to subscribe to the Professional edition. Now...when I look at All Applications in FNMS, I can only see 2 version of MobaXterm Professional - 9.0 and 9.4 yet there are multiple versions of the Home edition ranging from v7 through to 12.3. Yet if I look at the vendor website they have like for like versions between Home and Professional editions. Why does the App list in FNMS not reflect these other Professional versions? We have the Professional v9.4 edition packaged for deployment but FNMS was showing these as the Home v9.4 edition and I confirmed with several users who sent me screenshots that they do actually have the Professional edition installed. Why the mismatch between Home and Professional in FNMS? The Installer and File Evidence in FNMS do not seem to accurately reflect the difference between the two Editions (Home vs Professional). We had to manually create the File Evidence for the Pro edition. Could someone please look into this? XMind is another application with similar issues where its not clear in FNMS as to which is the freeware vs commercial version. We have the freeware version packaged for deployment.

SManagementTea9 · ‎Sep 15, 2019

Thanks ChrisG It's a huge frustration in not being able to accurately meter Adobe and other non-MSI products. It will also go a long way in providing our customers with an increased level of confidence in the whole application metering space. There's alot of work in it for us too in understanding and confirming with SOE teams etc which ones are not just MSI's and which are exe's but what other applications are there, like Adobe, that have neither standard MSI or exe installers. I really hope that this issue does get a few bumps up the priority list for development/enhancement work. Thanks Chris! cheers Conny

SManagementTea9 · ‎Sep 15, 2019

Thanks @ChrisG It's a huge frustration in not being able to accurately meter Adobe and other non-MSI products. It will also go a long way in providing our customers with an increased level of confidence in the whole application metering space. There's alot of work in it for us too in understanding and confirming with SOE teams etc which ones are not just MSI's and which are exe's but what other applications are there, like Adobe, that have neither standard MSI or exe installers. I really hope that this issue does get a few bumps up the priority list for development/enhancement work. Thanks Chris! cheers Conny

SManagementTea9 · ‎Sep 08, 2019

Thanks Chris. That's very useful information. Our client didn't want their users contacted to confirm usage or non-usage of applications - can cause even more angst than just removing it behind the scenes. I'll definitely be building in more checks and validations prior to harvesting in the future! cheers Conny

SManagementTea9 · ‎Sep 04, 2019

Hi Everyone Are there any known (or other) issues that has seen software usage (metering) data for Acrobat Pro DC and other Adobe products being wiped out when package updates are deployed? regards Conny

SManagementTea9 · ‎Sep 03, 2019

Hi All I'd really appreciate some urgent help.....@Chris Grinton 🙂 I recently ran a Harvest report and after multiple users screaming that their applications had been removed, I found that the last used date of the application was either not reporting for some users or was reporting 2-3 months prior to current date. After speaking with several users, they confirmed that they used the harvestd applications on a regular if not daily basis. A couple of questions then: 1. why does the last used date get reported for some users and not others for the same application? 2. why is the last used date not accurately reporting the users actual usage 3. Adobe Acrobat Pro was one of the apps harvested, and again, multiple users indicated they use it on a regular basis. Is there a known issue with harvesting of this Adobe product in terms of Acrobat Reader being in the SOE vs users having Adobe Pro installed separately outside of the SOE and then launching either of the apps? regards Conny #Metering #Last Used Date #Harvest

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Re: Metering and Last Used Date Reporting Incorrectly

Re: ARL Updates - MobaXterm Home vs Professional

Re: ARL Updates - MobaXterm Home vs Professional

Re: ARL Updates - MobaXterm Home vs Professional

ARL Updates - MobaXterm Home vs Professional

Re: Metering Adobe Acrobat Pro DC - Package Updates

Re: Metering Adobe Acrobat Pro DC - Package Updates

Re: Metering and Last Used Date Reporting Incorrectly

Metering Adobe Acrobat Pro DC - Package Updates

Metering and Last Used Date Reporting Incorrectly

Re: Metering and Last Used Date Reporting Incorrectly

Re: ARL Updates - MobaXterm Home vs Professional

Re: ARL Updates - MobaXterm Home vs Professional

Re: ARL Updates - MobaXterm Home vs Professional

ARL Updates - MobaXterm Home vs Professional

Re: Metering Adobe Acrobat Pro DC - Package Updates

Re: Metering Adobe Acrobat Pro DC - Package Updates

Re: Metering and Last Used Date Reporting Incorrectly

Metering Adobe Acrobat Pro DC - Package Updates

Metering and Last Used Date Reporting Incorrectly