Business Definition for: Customer Relations The approach of an organization to winning and retaining customers. The most critical activity of any organization wishing to stay in business is its approach to dealing with its customers. Putting customers at the center of all activities is seen by many as an integral part of quality, pricing, and product differentiation. On one level, customer relations means keeping customers fully informed, turning complaints into opportunities, and genuinely listening to customers - - http://dictionary.bnet.com/definition/customer+relations.html ... View more

JeffGreenwald wrote: When InstallShield 12 was released in June 2006, it was announced that the Standalone Build would be packaged only with the InstallShield Premier Edition. In preparation for that release, we recognized that some users may need additional time to upgrade to the Premier Edition. Therefore, accommodations were made for a certain subset of the InstallShield 12 Professional users, granting them access to the InstallShield 12 Standalone Build module as part of that release. Now that two years have passed, and multiple releases have entered the market, the transition is being completed. The Standalone Build functionality continues to be packaged with the Premier Edition in InstallShield 2009. The Standalone Build module can coexist with other versions of InstallShield, and you can run it from the command line. Each full license of InstallShield Premier Edition includes 10 Standalone Build modules. Thanks, In effect, two years ago you downgraded the product to a number of long term users who held maintenance contracts. This feature used to be freely available as part of the purchase of Installshield. A vast number of us built automated build processes which depend on the standalone build module. Then you issue Installshield 12 and decide to force us to spend $2000 extra for the same functionality? I'm sorry, but something is wrong with this thinking. There are other products on the market which allow command line builds which are far less expensive than this offering. ... View more

I'm not sure if this would help you or not - You can access extended file properties using Microsoft's dsofile.dll http://www.microsoft.com/technet/scriptcenter/resources/tales/sg0305.mspx Additionally, it appears that there is a way to access certain properties using vb script: http://www.microsoft.com/technet/scriptcenter/guide/sas_fil_lunl.mspx?mfr=true ... View more

I use vbscript. This example is from a project that is authored using Installshield 12. dim pCMProject set pCMProject = CreateObject("SAAuto12.ISWiProject") pCMProject.OpenProject("E:\Dev\Installation\InstallerProjects\CMaster.ism") pCMProject.BuildPatchConfiguration "Patch" ... View more

It sounds like the upgrade code was changed between releases. That would explain the multiple entries in the Add/Remove Programs applet. ... View more

Actually, to clarify the last reply are you trying to get the property value using a Deferred Execution Custom Action? ... View more

Have you tried looking at the event log, or enabled windows install logging to get more clues? ... View more

Are you trying to set a private property (using lower case letters) or public property (all uppercase)? ... View more

It appears that CSIDL constants are depreciated on Vista. This operating system returns common folder locations using Known Folder ID's and the shell32 function SHGetKnownFolderPath, which is new with Vista. You would need to pass the Known Folder ID FOLDERID_PublicDocuments. More information can be found in Microsoft's MSDN library: Known Folders, SHGetKnownFolderPath Function and KNOWNFOLDERID I haven't been working with Installscript functions for some time - but I'm guessing that you would need to define the prototype for SHGetKnownFolderPath in your script before referencing it. ... View more

Support assigned work order #IOC-000060835 to this issue. ... View more

Quite frankly I have never had the "pleasure" of digitally signing MS Office documents. Have you seen this article before? Digitally Sign a Word 2002 Document and Programmatically Retrieve Digital Signature Information ... View more

I am using Visual Studio 2005's bootstrapper utility. This msdn article explains more: Use the Visual Studio 2005 Bootstrapper to Kick-Start Your Installation. Additional information can be found here. ... View more

Well, now it appears you have two options. Installshield 2008 allows you to sign dll's, executables, and other files as well as the traditional setup files. I don't have the IDE up and running at the moment, but I believe that this feature is available in the release configuration view. You can also call Microsoft's version of signtool.exe from a script or batch process. Signtool.exe is available if you install Visual Studio 2005 or Microsoft's Platform SDK. For further information on the use of signtool.exe go here. Note that this tool is used to sign files for compatiblity with Internet Explorer. To sign files for compatibility with Netscape or Mozilla based browsers, you will need to use Netscape's version of signtool.exe. I'm not sure that this tool is currently supported or available for download. ... View more

The only usage problem I have found in the sab so far is building one click install projects where the build digitally signs media for Netscape browsers. The build process errors out with "error -4702: An error occurred creating 'install.jar'". I found that the sab was missing the file "ISSetupApplet.class", and Netscape's version of "signtool.exe". It gets confusing, because the sab is installed with Microsoft's version of signtool.exe, which is currently used to digitally sign files using Microsoft's Authenticode technology and is available with Visual Studio 2005 or the Platform SDK. The sab needs both versions of the tool to digitally sign files if you want to be compatible for both Internet Explorer and Netscape browsers. My Installshield project uses the build engine to digitally sign files for Netscape browsers only, so I was able to temporarily work around the error by a) saving off sab's current version of signtool.exe then b) copying Netscape's version of signtool.exe and ISSetupApplet.class from the IDE to the root folder of the sab. Both of these files are found in the folder C:\Program Files\Macrovision\IS2008\Support. Netscape's version of signtool is 701.kb. To digitally sign setup media for Internet Explorer compatibility, I am calling Microsoft's signtool from a script after the build is compete. I called this problem into Installshield support. Other than that, so far I have not encountered build errors which were caused by sab files being in the wrong folders, which was a problem with earlier versions of the standalone build module. ... View more