Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Revenera Community
- Usage Intelligence
- Usage Intelligence Forum
- Re: Data retention and downloading
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Printer Friendly Page
Jan 25, 2022 06:20 AM
Data retention and downloading
the Data retention month is set to 24 month, but the downloadable data in the dashboard does not list the old data. It seems just the last 6 month can be downloaded.
This is of course not expected, in special the following has been set per contract: Data Retention Months 24
Feb 02, 2022 10:27 AM
Can please provide the Product ID related to the retention plan
Feb 02, 2022 10:53 AM
Of course i provide it to member of reveneras support team.
Feb 10, 2022 11:44 PM
Thanks for the reply, could you please create a ticket on Salesforce with detail and product Id, so we can look into it.