Data retention and downloading

[hannesc]

Hi,
the Data retention month is set to 24 month, but the downloadable data in the dashboard does not list the old data. It seems just the last 6 month can be downloaded. 
This is of course not expected, in special the following has been set per contract: Data Retention Months  24
Kind regards
Hannes

[vdemarines]

Can please provide the Product ID related to the retention plan

[hannesc]

Of course i provide it to member of reveneras support team.

[AkSharma]

Hi Hannes,

Thanks for the reply, could you please create a ticket on Salesforce with detail and product Id, so we can look into it.