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Level 4

Data retention and downloading

the Data retention month is set to 24 month, but the downloadable data in the dashboard does not list the old data. It seems just the last 6 month can be downloaded. 
This is of course not expected, in special the following has been set per contract: Data Retention Months  24
Kind regards

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(3) Replies
Not applicable

Can please provide the Product ID related to the retention plan

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Of course i provide it to member of reveneras support team.

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Hi Hannes,

Thanks for the reply, could you please create a ticket on Salesforce with detail and product Id, so we can look into it.

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