Resolved: Technical issue in receiving the customer unmatched gap-fill files - Active Issue

wmahmood · ‎Jun 02, 2023

Problem	We are facing technical challenges with the automation system which processes unmatched data that customers sent to our FTP server for gap-fill. The consequence is that we are dealing with a large backlog which we need to pick up manually until the issue is fixed.
Impacts	Customers can expect delays in the gap-fill process. This will impact Data Platform as well as Flexera One IT Visibility customers.
When it started	The issue started on Tuesday, May 30th, 2023
ETA	This issue has been resolved. The original issue was resolved on the 14th of June, but we kept it under observation to make sure the system is stable.

kathy_lagorio · ‎Jun 07, 2023

Ask of you:

Would like an update on how the above fix is going
Would like to have known about the issue on May 31st, vs June 2, since the scenario started on May 30th

In these scenarios, you can never be guilty of over communicating.