Symptoms:
Remnants of Inactive and obsolete Spider Data Collectors visible in Spider Web UI Info and Settings.
Diagnosis:
Findings of Data Collectors with "Inactive" or "Last contact more than four hours ago". Despite the Server being obsolete, either shut down or deleted from the infrastructure, the servers remain within the list in Spider.
Solution:
Spider does not remove any inactive Servers regardless of actual Server status. However, the removal does require manual handling.
Data in SpiderDataReceiverRegister.csv & SpiderDataReceiverConnection.csv located in C:\Program Files\Spider\Recognition\DataReceiver are responsible for the data shown in the database and WebUI (Spider/Apps/Asset/SwrImport/SWRImportBoard.aspx?).
There are 2 options:
- Alter the Status and keep the obsolete Data Collector as a reference.
- Remove the Data Collector completely.
Option 1
- Go to "C:\Program Files\Spider\Recognition\DataReceiver"
- Open "SpiderDataReceiverConnection.csv"
- Remove the obsolete Server
- Save and close.
- Open "SpiderDataReceiverRegister.csv"
- Remove the obsolete Server
- Save and close.
- Optional: If the Server Status is Active, you can change the status from the SQL Database.
- Go to SpiderRecognition Database
- Go to Tables > import.Connection
- Edit the Table and Alter "Status" to INACTIVE
Option 2
- Go to "C:\Program Files\Spider\Recognition\DataReceiver"
- Open "SpiderDataReceiverConnection.csv"
- Remove the obsolete Server
- Save and close.
- Open "SpiderDataReceiverRegister.csv"
- Remove the obsolete Server
- Save and close.
- Go to Spider Recognition Database
- Go to Tables > import.Connection
- Edit the Table and delete the obsolete Server row.
DE to follow
