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JohnLussmyer
Level 3

setup.exe not using specified icon

I've configured our project to use a specific .ico file for the setup.exe.
It's not being used.
I've done some searches and found that there are probably some requirements or limitations on what .ico files may be used.
What are those requirements?

The one we were using for other tasks is a large .ico (256x256) which the other programs just scale to fit.
Is there a specific size icon file that is needed?
Basic MSI project

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6 Replies
JohnLussmyer
Level 3

I tried a 32x32 icon, and that didn't work either.

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varul
Revenera Moderator Revenera Moderator
Revenera Moderator

Thanks for your post.

 Could you please share the  specific icon file you have used in your project.

So it will be helpful for us in reproduction or for further investigation.

You can also contact support and raise a case.

A case will allow us to submit an issue request, if necessary, for tracking purposes. If you have a valid, active, unexpired technical support contract (maintenance plan), could you please open a case with our Support Team, about this issue, by email at support@revenera.com

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Sure, attached. Hmm, you don't all .ico files.  So I'll zip it.

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varul
Revenera Moderator Revenera Moderator
Revenera Moderator

Hi @JohnLussmyer 

 We are not seeing any issue with the attached ico file, Please refer attached screenshot.

What version of installshield version you are using?

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2022 R1
I don't see any warnings/errors about the icon file in the log, but the resulting setup.exe doesn't use the icon.
Would a log help?
Or I could open a support ticket now.

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varul
Revenera Moderator Revenera Moderator
Revenera Moderator

Hi @JohnLussmyer : Log will not help in this specific issue, Please check with a new project, if you face the same issue with sample as well, 

Then try to repair or uninstall and then reinstall installshield and then try again, Because we are not seeing the same issue in IS2022R1, 

You can also try to upgrade Installshield to 2022R2 or Install IS2022 in a clean machine and do a build in eval version and verify icon are displayed for setup.exe or not.

https://community.flexera.com/t5/InstallShield-News/InstallShield-2022-R2-is-Now-Available/ba-p/258505

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