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JerryYeh
Level 3
‎Nov 12, 2019 09:23 PM

Virus detection in installing the installation built by InstallShield 2019 Professional

We update our InstallShield projects to InstallShield 2019 Professional.

As we implement the installation built by InstallShield 2019 Professional, in installing procedure, some antivirus software will detect the Trojan threat then blocked or deleted infected files.

Finally, when we try to uninstall the application, we failed to uninstall the application.

By the way, antivirus softwares detect nothing  when we implement the installation built by the former version of InstallShield, and the uninstallation successes.

Do you have any solutions to fix the issue?

Thanks

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(23) Replies
JerryYeh
Level 3
In response to JoseAguilar
‎May 13, 2020 10:10 PM

@JoseAguilar 

 

appreciate for your share.

Acturally 2019 R1 was fine before May 2019.

But unfortunately, 2019 R1 also reported Trojan warning in virustotal.com now.

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banna_k
Revenera
Revenera
In response to JerryYeh
‎May 21, 2020 12:58 AM

Hi @JoseAguilar ,

 

We have noticed some false positive detection with IS 2019, and those all are taken care in IS 2020.

Can you check it with InstallShield 2020.

 

Thanks.

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neilsen
Level 2
In response to banna_k
‎Jun 28, 2020 07:48 PM

Yes, it's still a problem in Install Shield 2020 R1. It works fine with Install Shield 20116, no malware/trojans reported by VirusTotal or MSE. Is there a fix for Install Shield 2020 R1?

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