Can you elaborate on your issue a little. I am not sure I understand the problem other than removing the product did not clean up your start menu shortcuts. Is there a condition where the shortcuts are removed properly or does it just never remove them?
I am falling into slightly same type of problem, un installation is failing to remove a file and its folder. the file is having "read only", any sugestions how to fix this issue.
I usually create an uninstallation shortcut icon but IS2019 advises not to do so and use windows for this.
So, in short using control panel/uninstallation appears successful but removes only the .exe. The shortcut and folders still remain present. This is going to cause me a huge issue when I need to distribute 300 clients an upcoming upgrade (which is the same application.)
What I have seen is the uninstall can only (automatically) remove files that were physically part of the install. Any files that get created during run-time or copied in manually will be left behind. Are the desktop icons part of the install? Or are they generated by a script that executes during the install? If it's the latter, based on the above statement, I could see why they wouldn't be removed. You can always write Custom Actions to do the necessary cleanup on uninstall. Hope this helps.
