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shriramcs
Level 2
‎Jun 17, 2020 08:38 AM

Setup.exe fails to starts on Windows 10 Pro having version 1909

Initializing window does not appears on the screen, when launch on Windows 10 Pro with version 1909.

Same installer works fine with lower version. 

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(6) Replies
shunt
Revenera Moderator Revenera Moderator
Revenera Moderator
‎Jun 18, 2020 03:19 AM

You can try and get some more information as to what is happening here by running some logs:

You can log the setup.exe bootstrapper by using the command:
Setup.exe /debuglog"C:\PathToLog\setupexe.log"

You can log the Windows Installer Engine by following these instructions:
https://support.microsoft.com/en-gb/help/223300/how-to-enable-windows-installer-logging 

Hopefully one of these logs will provide more information as to what the problem is.

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Jenifer
Flexera Alumni
‎Jun 18, 2020 05:00 AM

Hi @shriramcs ,

 

An update in addition to @shunt  s reply:

I had tried this from my end:Setup built up of Installshield 2018 express on 1909 Pro works fine.

  • Is it reproducible on all the Windows 10 1909 Pro machines?
  • Better to attach log here for more information.

Thanks,

Jenifer

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standardsdesign
Level 3
In response to Jenifer
‎Jun 24, 2020 01:05 PM

I have the same problem. Several of my clients experience this issue. My intuition tells me that it has to do something with the prerequisites. For example, one of my prerequisites include Microsoft .NET Framework 4.7.2. One thing to notes is that Windows 10 Pro 1909 targets only .NET Framework 4.8. This may be causing the installer to come to a halt, as it cannot install .NET Framework 4.7.2 on Windows 10 Pro 1909. 

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standardsdesign
Level 3
In response to standardsdesign
‎Jun 24, 2020 01:15 PM

However, I am unsure, as the installer does not throw a dialogue error. Work around is just grabbing the .msi file and installing directly on the computer.
Jenifer
Flexera Alumni
In response to standardsdesign
‎Jul 03, 2020 12:55 AM

Hi @standardsdesign ,

 

If you are sure about .NET framework been added causing the issue,can you uncheck that specific pre-requisite and try building the setup?If any of the payload has dependency with .NET prq been removed,please remove that as well for verification purposes?

This can help us with further guidance on this matter.

 

Thanks,

Jenifer

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shriramcs
Level 2
In response to Jenifer
‎Jun 26, 2020 07:29 AM

As fails at initialization  dialog  so nothing gets added in log file.

 

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