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deveshkasat
Level 3
‎Jun 20, 2019 01:54 AM

Reactivating license for install Shield

I did returned license from my older machine and trying to activate on new machine and getting error as "Serial number you purchased requires product registration prior to serial number activation"  , how to proceed now?

 

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Jenifer
Flexera Alumni
‎Jun 20, 2019 09:42 AM

Hi @deveshkasat ,

20661
The serial number you purchased requires product registration prior to serial number activation.
If you try to activate InstallShield but your serial number has not been registered, the activation wizard that is displayed when you launch InstallShield prompts you to register online.
To register your serial number, visit the Product Registration page.
If you did not purchase InstallShield through a reseller, ensure that you entered the serial number correctly.

 

Can you try registering the product?If that doesn't help feel free to contact Flexera support via:

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Or via mail, support@flexerasoftware.com

 

Thanks,

Jenifer

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