Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 2

Reactivation installshield


I'm not able to reactived my license on InstallShield 2011.

I choose offline activation, it show me the request text, i click "next" and after it say me "Activation Complete!".

So after i start InstallShield and the popup "InstallShield Reactivation" appear again.

What i must do ? Thanks.

Labels (1)
0 Kudos
(1) Reply
Flexera Alumni

Hi @,

Can you try the below:

a. TSConfig /return-TSConfig you will find under InstallShield's system folder Eg:C:\Program Files<86>\InstallShield\2011\System\TSConfig.exe

b. Process return request via InstallShield Activation Service (

  • Note-If you can't do,feel free to send request file to Flexera support via: will get response from them.

c. Set TransactionPendingKey to 2 using regedit software under the registry key of HKEY_CURRENT_USER\Software\InstallShield\17\
d. Launch InstallShield and load response
e. TSConfig /activate
f. Process request via ISAS ( note applies  here as well.
g. Set TransactionPendingKey to 1 under the registry key of  HKEY_CURRENT_USER\Software\InstallShield\17\
h. Launch InstallShield and load response


If that doesn't help contact Flexera support via:

Or via mail,




0 Kudos