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Occasional contributor

Package uninstallation not working on Win ARM64 platform @WinARM

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I am using MSI Template to  uninstall the product with MSI template build on InstallShield Spring2012 version, its throwing  below error and not uninstalling the product

Command: msiexec /x MSI_File.msi

Error: MainEngineThread is returning 1605

I have used a custom action with the In Script Execution as Deferred Execution, as this is suppose to call the DLL file. 

In the template summary I have kept as  Arm64:0 and Schema as 500.

Install Shield version: 2012 Spring

Thanks in advance for the help.

Best Regards,

Pooja @PoojaArora 

 

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Occasional contributor

Re: Package uninstallation not working on Win ARM64 platform @WinARM

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Issue is resolved with InstallShield 2020.

Thanks @banna_k  for helping.

Best Regards,

Pooja @PoojaArora 

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Flexera
Flexera

Re: Package uninstallation not working on Win ARM64 platform @WinARM

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Hi @PoojaArora ,

InstallShield officially supports ARM64 based installer from InstallShield 2019 onwards.

So, if you are using InstallShield 2012 and updated the template summary for ARM64. Then see whether the product is displayed in the Add and Remove program after the installation, because the uninstallation says the product is not installed (1605).

ERROR_UNKNOWN_PRODUCT

1605

This action is only valid for products that are currently installed.

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Occasional contributor

Re: Package uninstallation not working on Win ARM64 platform @WinARM

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Thank you for responding @banna_k 

I am not observing any error while installation, it is only coming in the case when I try to uninstall. The MSI Template is created using InstallShield 2012 only which results in successful installation, then why this error is coming only for uninstallation workflow.

Thanks in advance for the help.

Best Regards,

Pooja @PoojaArora 

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Flexera
Flexera

Re: Package uninstallation not working on Win ARM64 platform @WinARM

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Hi @PoojaArora,

 

Can you check Add and Remove program entry after the installation, whether any entry specific to your msi installer.  

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Occasional contributor

Re: Package uninstallation not working on Win ARM64 platform @WinARM

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Hi @banna_k 

I have checked Add and Remove program entry after the installation, it is showing the installed product entry in the program list.

Thanks in advance for the help.

Best Regards,

Pooja @PoojaArora 

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Occasional contributor

Re: Package uninstallation not working on Win ARM64 platform @WinARM

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Hi @banna_k 

We are not able to find our msi entry in the registry at path   

\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Thanks in advance for the help.

Best Regards,

Pooja @PoojaArora 

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Flexera
Flexera

Re: Package uninstallation not working on Win ARM64 platform @WinARM

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Hi @PoojaArora,

 

 Can you create and share the msi log for both installation and uninstallation . 

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Occasional contributor

Re: Package uninstallation not working on Win ARM64 platform @WinARM

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Hi @banna_k 

I am attaching the install and uninstall log files here.

Thanks in advance for the help.

Best Regards,

Pooja @PoojaArora 

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Flexera
Flexera

Re: Package uninstallation not working on Win ARM64 platform @WinARM

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Hi @PoojaArora ,

According to uninstall log,  windows installer is failing to get the product Code:


MSI (s) (BC:F8) [13:41:11:928]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{???}'.
MSI (s) (BC:F8) [13:41:11:928]: Product Code passed to Engine.Initialize: ''
MSI (s) (BC:F8) [13:41:11:928]: Product Code from property table before transforms: '{???}'
MSI (s) (BC:F8) [13:41:11:928]: Product Code from property table after transforms: '{???}'

Can you change the template summary to "Intel" or something non ARM and see the msi installs and uninstalls in a non ARM machine, this is to check the msi contents are correct and the problem specific to  ARM template. 

 

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Occasional contributor

Re: Package uninstallation not working on Win ARM64 platform @WinARM

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HI @banna_k 

I think we can ignore this message as this comes in Win64 install and uninstall logs too.

Thanks in advance for the help.

Best Regards,

Pooja @PoojaArora 

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