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mlopes
Level 3

Installation error: This installation package cannot be installed by the Windows Installer service

Hi,

I'm using Installshield 2012 Spring - Professional Edition SP1 and I just configured and build my first setup.

I keep getting this message on the target machine: "This installation package cannot be installed by the Windows Installer service. You must install a windows service pack that contains a newer version of the Windows Installer service."

I tried on two different machines, one with Windows 7 SP1 and the other with Windows 10. Both machines have Windows Installer version 5.0.7601 (msiexec.exe properties).

What am I doing wrong?

Any help?

Thanks.

Labels (1)
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6 Replies
banna_k
Revenera
Revenera

Hi @mlopes ,

 

Can you check what schema version you have configured to build the msi installer, and check the installer runtime requirement on different machine at the below links:

https://docs.microsoft.com/en-in/windows/win32/msi/windows-installer-portal

 

This kind of error usually get if the target machine and your installer versions are not matching. 

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Hi,

In General Information section I have Schema: 200, I guess It means Window Installer 2.0?

On the target machine I have: msiexe.exe file version 5.0.17134.228 and another with 5.0.7601.23593

I'm confused...
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Hi @mlopes,

It looks like some problem with the windows installer:

Can you try the below steps:

1. Press Windows key + R

2. In the "Open" box, type msiexec /unreg, and then press ENTER.

3. Press Windows key + R

4. In the "Open" box, type msiexec /regserver, and then press ENTER.

 

See whether you are able to install now, if not do the below steps:

  1. Install the MSI engine again to ensure it is installed properly, and the most current version is being used. Usually it will get install with the OS. May be you can check if there any update is pending for your system.
  2. Manually register the file msi.dll, which can be found in your Windows\System directory.
  3. TManually register the file scrrun.dll, which can be found in your Windows\System directory.

 

See whether you are able to install now, if not do verbose log for your installer and see whether it gives any meaningful information.

 

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Hi @banna_k ,

I've tried what you suggested but no success.

I have now tried to run the installation in 4 different machines, one with msiexec version 4.5 and the others with 5.0. The error is always the  same:

2019-08-06_1202.png

The MSI engine cannot be damaged in 4 different machines...

It has to be something with my installation package. Some configuration item or so.

I just don't know what it is.

If it helps, here are the installation logs.

Setupexe.log:

8-6-2019[11:29:19]: InstallShield setup.exe (Unicode) started, cmdline: /debuglog"C:\Temp\setupexe.log" /V"/L*v c:\Temp\SetupMSI.log"
8-6-2019[11:29:20]: Extracting setup.ini...
8-6-2019[11:29:20]: Extracting 'Setup.INI' to C:\Users\sendys\AppData\Local\Temp\{3A886FFB-E59C-44E1-8574-F21DAB9798A3}\Setup.INI
8-6-2019[11:29:20]: Extracting '0x0816.ini' to C:\Users\sendys\AppData\Local\Temp\{3A886FFB-E59C-44E1-8574-F21DAB9798A3}\0x0816.ini
8-6-2019[11:29:20]: Reading setup.ini from C:\Users\sendys\AppData\Local\Temp\{3A886FFB-E59C-44E1-8574-F21DAB9798A3}\Setup.INI
8-6-2019[11:29:20]: Extracting 'BetaMarker.dat' to C:\Users\sendys\AppData\Local\Temp\{3A886FFB-E59C-44E1-8574-F21DAB9798A3}\BetaMarker.dat
8-6-2019[11:29:20]: Extraction of 'BetaMarker.dat' failed
8-6-2019[11:29:20]: Extracting 'EvalMarker.dat' to C:\Users\sendys\AppData\Local\Temp\{3A886FFB-E59C-44E1-8574-F21DAB9798A3}\EvalMarker.dat
8-6-2019[11:29:20]: Extraction of 'EvalMarker.dat' failed
8-6-2019[11:29:20]: Upgrade check: checking product code {0EDF4575-AD58-410B-95F3-6BA4B124A052}
8-6-2019[11:29:20]: Extracting 'Setup.bmp' to C:\Users\sendys\AppData\Local\Temp\{3A886FFB-E59C-44E1-8574-F21DAB9798A3}\Setup.bmp
8-6-2019[11:29:20]: Extraction of 'Setup.bmp' failed
8-6-2019[11:29:20]: Default language: 2070, got code page 1252
8-6-2019[11:29:20]: Creating setup dialog...
8-6-2019[11:29:20]: GetFile: file 'SetupSig.msi', ini section 'SetupSig.msi', full path '', location 1236896
8-6-2019[11:29:20]: File to get to 'SetupSig.msi'
8-6-2019[11:29:20]: Getting file from source, 'c:\Installshield\SetupSig.msi'
8-6-2019[11:29:20]: Reboot needed: no
8-6-2019[11:29:20]: Install does not use script
8-6-2019[11:29:20]: Install does not use script
8-6-2019[11:29:25]: Attempting to launch: MSIEXEC.EXE /i "c:\Installshield\SetupSig.msi" /L*v c:\Temp\SetupMSI.log SETUPEXEDIR="c:\Installshield" SETUPEXENAME="SetupSig.exe"
8-6-2019[11:29:29]: Launch result 1, exit code 1613
8-6-2019[11:29:31]: Dumping setup.ini...
8-6-2019[11:29:31]: Section: 0x0409
8-6-2019[11:29:31]: 0x0401=Arabic (Saudi Arabia)
8-6-2019[11:29:31]: 0x0402=Bulgarian
8-6-2019[11:29:31]: 0x0403=Catalan
8-6-2019[11:29:31]: 0x0404=Chinese (Taiwan)
8-6-2019[11:29:31]: 0x0405=Czech
8-6-2019[11:29:31]: 0x0406=Danish
8-6-2019[11:29:31]: 0x0407=German (Germany)
8-6-2019[11:29:31]: 0x0408=Greek
8-6-2019[11:29:31]: 0x0409=English (United States)
8-6-2019[11:29:31]: 0x040a=Spanish (Traditional Sort)
8-6-2019[11:29:31]: 0x040b=Finnish
8-6-2019[11:29:31]: 0x040c=French (France)
8-6-2019[11:29:31]: 0x040d=Hebrew
8-6-2019[11:29:31]: 0x040e=Hungarian
8-6-2019[11:29:31]: 0x0410=Italian (Italy)
8-6-2019[11:29:31]: 0x0411=Japanese
8-6-2019[11:29:31]: 0x0412=Korean
8-6-2019[11:29:31]: 0x0413=Dutch (Netherlands)
8-6-2019[11:29:31]: 0x0414=Norwegian (Bokmal)
8-6-2019[11:29:31]: 0x0415=Polish
8-6-2019[11:29:31]: 0x0416=Portuguese (Brazil)
8-6-2019[11:29:31]: 0x0418=Romanian
8-6-2019[11:29:31]: 0x0419=Russian
8-6-2019[11:29:31]: 0x041a=Croatian
8-6-2019[11:29:31]: 0x041b=Slovak
8-6-2019[11:29:31]: 0x041d=Swedish
8-6-2019[11:29:31]: 0x041e=Thai
8-6-2019[11:29:31]: 0x041f=Turkish
8-6-2019[11:29:31]: 0x0421=Indonesian
8-6-2019[11:29:31]: 0x0424=Slovenian
8-6-2019[11:29:31]: 0x042d=Basque
8-6-2019[11:29:31]: 0x0804=Chinese (PRC)
8-6-2019[11:29:31]: 0x0816=Portuguese (Portugal)
8-6-2019[11:29:31]: 0x0c0c=French (Canada)
8-6-2019[11:29:31]: 0x0c1a=Serbian (Cyrillic)
8-6-2019[11:29:31]: Section: Info
8-6-2019[11:29:31]: DiskSpace=8000 ;DiskSpace requirement in KB
8-6-2019[11:29:31]: Name=INTL
8-6-2019[11:29:31]: Version=1.00.000
8-6-2019[11:29:31]: Section: instmsiw.exe
8-6-2019[11:29:31]: Location=instmsiw.exe
8-6-2019[11:29:31]: Type=1
8-6-2019[11:29:31]: Section: Languages
8-6-2019[11:29:31]: Default=0x0816
8-6-2019[11:29:31]: RequireExactLangMatch=0x0404,0x0804
8-6-2019[11:29:31]: RTLLangs=0x0401,0x040d
8-6-2019[11:29:31]: Supported=0x0816
8-6-2019[11:29:31]: Section: MsiVersion
8-6-2019[11:29:31]: 2.0.2600.0=SupportOS
8-6-2019[11:29:31]: 3.1.4000.2435=SupportOSMsi30
8-6-2019[11:29:31]: Section: Setup.bmp
8-6-2019[11:29:31]: Type=0
8-6-2019[11:29:31]: Section: SetupSig.msi
8-6-2019[11:29:31]: Location=SetupSig.msi
8-6-2019[11:29:31]: Type=0
8-6-2019[11:29:31]: Section: Startup
8-6-2019[11:29:31]: CmdLine=
8-6-2019[11:29:31]: DoMaintenance=N
8-6-2019[11:29:31]: DotNetOptionalInstallIfSilent=N
8-6-2019[11:29:31]: EnableLangDlg=N
8-6-2019[11:29:31]: LauncherName=SetupSig.exe
8-6-2019[11:29:31]: LogResults=N
8-6-2019[11:29:31]: OnUpgrade=1
8-6-2019[11:29:31]: PackageCode={0C64CE33-8E6A-479D-A37A-9B94B3675DE8}
8-6-2019[11:29:31]: PackageName=SetupSig.msi
8-6-2019[11:29:31]: Product=Setup 2019.01d build 1
8-6-2019[11:29:31]: ProductCode={0EDF4575-AD58-410B-95F3-6BA4B124A052}
8-6-2019[11:29:31]: ProductVersion=19.01.04
8-6-2019[11:29:31]: ScriptDriven=0
8-6-2019[11:29:31]: ScriptVer=1.0.0.1
8-6-2019[11:29:31]: SuppressReboot=N
8-6-2019[11:29:31]: SuppressWrongOS=N
8-6-2019[11:29:31]: Section: SupportOS
8-6-2019[11:29:31]: Win2K=1
8-6-2019[11:29:31]: Win95=1
8-6-2019[11:29:31]: Win98=1
8-6-2019[11:29:31]: WinME=1
8-6-2019[11:29:31]: WinNT4SP6=1
8-6-2019[11:29:31]: Section: SupportOSMsi11
8-6-2019[11:29:31]: Win95=1
8-6-2019[11:29:31]: Win98=1
8-6-2019[11:29:31]: WinNT4SP3=1
8-6-2019[11:29:31]: Section: SupportOSMsi12
8-6-2019[11:29:31]: Win95=1
8-6-2019[11:29:31]: Win98=1
8-6-2019[11:29:31]: WinME=1
8-6-2019[11:29:31]: WinNT4SP3=1
8-6-2019[11:29:31]: Section: SupportOSMsi30
8-6-2019[11:29:31]: Win2003Server=1
8-6-2019[11:29:31]: Win2KSP3=1
8-6-2019[11:29:31]: WinXP=1
8-6-2019[11:29:31]: Section: Win2003Server
8-6-2019[11:29:31]: BuildNo=2600
8-6-2019[11:29:31]: MajorVer=5
8-6-2019[11:29:31]: MinorVer=2
8-6-2019[11:29:31]: MinorVerMax=3
8-6-2019[11:29:31]: PlatformId=2
8-6-2019[11:29:31]: Section: Win2K
8-6-2019[11:29:31]: BuildNo=2195
8-6-2019[11:29:31]: MajorVer=5
8-6-2019[11:29:31]: MinorVer=0
8-6-2019[11:29:31]: MinorVerMax=1
8-6-2019[11:29:31]: PlatformId=2
8-6-2019[11:29:31]: Section: Win2KSP3
8-6-2019[11:29:31]: BuildNo=2195
8-6-2019[11:29:31]: MajorVer=5
8-6-2019[11:29:31]: MinorVer=0
8-6-2019[11:29:31]: MinorVerMax=1
8-6-2019[11:29:31]: PlatformId=2
8-6-2019[11:29:31]: ServicePack=768
8-6-2019[11:29:31]: Section: Win95
8-6-2019[11:29:31]: BuildNo=950
8-6-2019[11:29:31]: MajorVer=4
8-6-2019[11:29:31]: MinorVer=0
8-6-2019[11:29:31]: MinorVerMax=1
8-6-2019[11:29:31]: PlatformId=1
8-6-2019[11:29:31]: Section: Win98
8-6-2019[11:29:31]: BuildNo=1998
8-6-2019[11:29:31]: MajorVer=4
8-6-2019[11:29:31]: MinorVer=10
8-6-2019[11:29:31]: MinorVerMax=11
8-6-2019[11:29:31]: PlatformId=1
8-6-2019[11:29:31]: Section: WindowsInstaller-KB893803-x86.exe
8-6-2019[11:29:31]: Location=WindowsInstaller-KB893803-x86.exe
8-6-2019[11:29:31]: Type=1
8-6-2019[11:29:31]: Section: WinME
8-6-2019[11:29:31]: BuildNo=3000
8-6-2019[11:29:31]: MajorVer=4
8-6-2019[11:29:31]: MinorVer=90
8-6-2019[11:29:31]: MinorVerMax=91
8-6-2019[11:29:31]: PlatformId=1
8-6-2019[11:29:31]: Section: WinNT4SP3
8-6-2019[11:29:31]: BuildNo=1381
8-6-2019[11:29:31]: MajorVer=4
8-6-2019[11:29:31]: MinorVer=0
8-6-2019[11:29:31]: MinorVerMax=1
8-6-2019[11:29:31]: PlatformId=2
8-6-2019[11:29:31]: ServicePack=768
8-6-2019[11:29:31]: Section: WinNT4SP6
8-6-2019[11:29:31]: BuildNo=1381
8-6-2019[11:29:31]: MajorVer=4
8-6-2019[11:29:31]: MinorVer=0
8-6-2019[11:29:31]: MinorVerMax=1
8-6-2019[11:29:31]: PlatformId=2
8-6-2019[11:29:31]: ServicePack=1536
8-6-2019[11:29:31]: Section: WinXP
8-6-2019[11:29:31]: BuildNo=2600
8-6-2019[11:29:31]: MajorVer=5
8-6-2019[11:29:31]: MinorVer=1
8-6-2019[11:29:31]: MinorVerMax=2
8-6-2019[11:29:31]: PlatformId=2
8-6-2019[11:29:31]: Setup returning 1613

SetupMSI.log:

=== Verbose logging started: 06-08-2019 11:29:25 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Windows\system32\MSIEXEC.EXE ===
MSI (c) (B4:0C) [11:29:25:452]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (B4:0C) [11:29:25:452]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (B4:18) [11:29:25:468]: Resetting cached policy values
MSI (c) (B4:18) [11:29:25:468]: Machine policy value 'Debug' is 0
MSI (c) (B4:18) [11:29:25:468]: ******* RunEngine:
******* Product: c:\Installshield\SetupSig.msi
******* Action:
******* CommandLine: **********
MSI (c) (B4:18) [11:29:25:483]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (B4:18) [11:29:25:499]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (c) (B4:18) [11:29:25:499]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'c:\Installshield\SetupSig.msi' against software restriction policy
MSI (c) (B4:18) [11:29:25:499]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (c) (B4:18) [11:29:25:499]: SOFTWARE RESTRICTION POLICY: c:\Installshield\SetupSig.msi is not digitally signed
MSI (c) (B4:18) [11:29:25:499]: SOFTWARE RESTRICTION POLICY: c:\Installshield\SetupSig.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (B4:18) [11:29:25:577]: Cloaking enabled.
MSI (c) (B4:18) [11:29:25:577]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (B4:18) [11:29:25:593]: End dialog not enabled
MSI (c) (B4:18) [11:29:25:593]: Original package ==> c:\Installshield\SetupSig.msi
MSI (c) (B4:18) [11:29:25:593]: Package we're running from ==> c:\Installshield\SetupSig.msi
This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service.
c:\Installshield\SetupSig.msi
MSI (c) (B4:18) [11:29:25:593]: Note: 1: 1708
MSI (c) (B4:18) [11:29:25:593]: Product: -- Installation failed.

MSI (c) (B4:18) [11:29:25:593]: O Windows Installer instalou o produto. Nome do Produto: . Versão do Produto: . Idioma do Produto: . Fabricante: . Êxito da instalação ou estado de erro: 1613.

MSI (c) (B4:18) [11:29:25:593]: MainEngineThread is returning 1613
=== Verbose logging stopped: 06-08-2019 11:29:25 ===

Thank you!

0 Kudos

Hi @mlopes ,

Hope you are executed the above commands in the administrator mode, as well can you check with signed msi.

And, is it possible to share a reproducible project where we could analyze the issue.

 

 

0 Kudos

Hi @banna_k ,

I guess I solved the problem.

In the General Information section the «Schema» property was set to 405, however in the Releases section, General tab,  another «Schema» property was set to 0 ???

I  override it to 405 like the another one and rebuild de project.

Finally the error is gone.

I can now start testing all the features I configured in the package.

Perhaps I came back to you with others issues.

Thank you!