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Level 8

Install files are being blocked on a customer's PC

We build our application installs with InstallShield 2015 and 2016.  Most of the time, the Test team just grabs the install from our network.  However, end users in the field use a FTP file transfer service to get the zipped up install to them.  The problem we have been having recently (in the last 2 weeks) is that multiple files are being blocked after extracting the zip file of the install.

Has anyone else experienced this?

Is there a way to update the InstallShield install project to help prevent this?

Would converting our application installs to 2019 Pro help at all?

Really in a bind here.  Customers are getting angry and refusing to upgrade (which costs my company money).  Any help is greatly appreciated.  Thanks.

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(1) Reply

Hi @MattQVI :


Can you check the problem persist after digitally signing the installer and its pay loads.

And can you try with the latest version of InstallShield 2020 R2, latest version of InstallShield is updated to to handle the false positive identifications. 

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