Install/Uninstall Service

[Guillaume_R_]

Hello,
I'm currently evaluating InstallShield 2009 for my company as a replacement for visual studio 2005 setup project.
I'm trying to make a Basi MSI to install a windows service :

[LIST=1]

I've created a solution with a dummy windows service project

I've added a Basic MSI InstallShield project

In the MSI project i'va added the project output to the INSTALLDIR


With this the files are copied on install and deleted on uninstall.

[LIST=1]

I've added a new component with the wizard to install the service

I've added a new component with the wizard to control the service : start service on install, stop and delete on uninstall


With this the files are copied, the service is install and started on install. On uninstall, the service is stopped and deleted but the exe is not deleted.

Anyone know what i need to do to delete the exe file on uninstall ?

Also i tried to reduce the number of component so i copied the install nt services properties to the primary output properties and deleted the install component. This works, the service is installed correctly.
But when i copy the control nt services properties this doesn't work, the control nt service must be in a separate component.
Anyone know where i can find best practice for creating service install MSI ? (use separate components for install, primary and control ? i multiple service install use multiple install component ? ...)

Thanks,
Guillaume

[Guillaume_R_]

No one ?

Thanks,
Guillaume

[mberterm]

Lets begin with the most useful troubleshooting tool, a log...

"Does an MSI log you create during uninstallation give any more information? Does it happen on every target OS...?"

And is the file successfully removed following a reboot?

[Christopher_Pai]

For clarity, services install/uninstall only when their keyfile install/uninstalls. The same component should have both the keyfile pointing to your EXE and the ServiceInstall/ServiceControl attributes.

[Guillaume_R_]

Hello,
Thanks for your answers. Here is the uninstall log (msiexec /uninstall MySetup.msi /l* UninstallLog.txt) :

[CODE]=== Logging started: 25/08/2008 10:35:15 ===
Action start 10:35:15: INSTALL.
Action start 10:35:15: AppSearch.
Action ended 10:35:15: AppSearch. Return value 0.
Action start 10:35:15: FindRelatedProducts.
Action ended 10:35:15: FindRelatedProducts. Return value 0.
Action start 10:35:15: ValidateProductID.
Action ended 10:35:15: ValidateProductID. Return value 1.
Action start 10:35:15: CostInitialize.
Action ended 10:35:15: CostInitialize. Return value 1.
Action start 10:35:15: FileCost.
Action ended 10:35:15: FileCost. Return value 1.
Action start 10:35:15: IsolateComponents.
Action ended 10:35:15: IsolateComponents. Return value 0.
Action start 10:35:15: setUserProfileNT.
Action ended 10:35:15: setUserProfileNT. Return value 1.
Action start 10:35:15: setAllUsersProfile2K.
Action ended 10:35:15: setAllUsersProfile2K. Return value 1.
Action start 10:35:15: CostFinalize.
Action ended 10:35:15: CostFinalize. Return value 1.
Action start 10:35:15: MigrateFeatureStates.
Action ended 10:35:15: MigrateFeatureStates. Return value 0.
Action start 10:35:15: SetARPINSTALLLOCATION.
Action ended 10:35:15: SetARPINSTALLLOCATION. Return value 1.
Action start 10:35:15: SetODBCFolders.
Action ended 10:35:15: SetODBCFolders. Return value 0.
Action start 10:35:15: InstallValidate.
Action ended 10:35:15: InstallValidate. Return value 1.
Action start 10:35:15: RemoveExistingProducts.
Action ended 10:35:15: RemoveExistingProducts. Return value 0.
Action start 10:35:15: InstallInitialize.
Action ended 10:35:16: InstallInitialize. Return value 1.
Action start 10:35:16: ProcessComponents.
Action ended 10:35:16: ProcessComponents. Return value 1.
Action start 10:35:16: UnpublishComponents.
Action ended 10:35:16: UnpublishComponents. Return value 0.
Action start 10:35:16: MsiUnpublishAssemblies.
Action ended 10:35:16: MsiUnpublishAssemblies. Return value 1.
Action start 10:35:16: UnpublishFeatures.
Action ended 10:35:16: UnpublishFeatures. Return value 1.
Action start 10:35:16: StopServices.
Action ended 10:35:16: StopServices. Return value 1.
Action start 10:35:16: DeleteServices.
Action ended 10:35:16: DeleteServices. Return value 1.
Action start 10:35:16: UnregisterComPlus.
Action ended 10:35:16: UnregisterComPlus. Return value 0.
Action start 10:35:16: SelfUnregModules.
Action ended 10:35:16: SelfUnregModules. Return value 1.
Action start 10:35:16: UnregisterTypeLibraries.
Action ended 10:35:16: UnregisterTypeLibraries. Return value 0.
Action start 10:35:16: RemoveODBC.
Action ended 10:35:16: RemoveODBC. Return value 1.
Action start 10:35:16: UnregisterFonts.
Action ended 10:35:16: UnregisterFonts. Return value 1.
Action start 10:35:16: RemoveRegistryValues.
Action ended 10:35:16: RemoveRegistryValues. Return value 1.
Action start 10:35:16: UnregisterClassInfo.
Action ended 10:35:16: UnregisterClassInfo. Return value 0.
Action start 10:35:16: UnregisterExtensionInfo.
Action ended 10:35:16: UnregisterExtensionInfo. Return value 0.
Action start 10:35:16: UnregisterProgIdInfo.
Action ended 10:35:16: UnregisterProgIdInfo. Return value 0.
Action start 10:35:16: UnregisterMIMEInfo.
Action ended 10:35:16: UnregisterMIMEInfo. Return value 0.
Action start 10:35:16: RemoveIniValues.
Action ended 10:35:16: RemoveIniValues. Return value 1.
Action start 10:35:16: RemoveShortcuts.
Action ended 10:35:16: RemoveShortcuts. Return value 0.
Action start 10:35:16: RemoveEnvironmentStrings.
Action ended 10:35:16: RemoveEnvironmentStrings. Return value 1.
Action start 10:35:16: RemoveDuplicateFiles.
Action ended 10:35:16: RemoveDuplicateFiles. Return value 1.
Action start 10:35:16: RemoveFiles.
Action ended 10:35:16: RemoveFiles. Return value 0.
Action start 10:35:16: RemoveFolders.
Action ended 10:35:16: RemoveFolders. Return value 1.
Action start 10:35:16: CreateFolders.
Action ended 10:35:16: CreateFolders. Return value 1.
Action start 10:35:16: MoveFiles.
Action ended 10:35:16: MoveFiles. Return value 1.
Action start 10:35:16: InstallFiles.
Action ended 10:35:16: InstallFiles. Return value 1.
Action start 10:35:16: PatchFiles.
Action ended 10:35:16: PatchFiles. Return value 1.
Action start 10:35:16: DuplicateFiles.
Action ended 10:35:16: DuplicateFiles. Return value 1.
Action start 10:35:16: BindImage.
Action ended 10:35:16: BindImage. Return value 1.
Action start 10:35:16: CreateShortcuts.
Action ended 10:35:16: CreateShortcuts. Return value 0.
Action start 10:35:16: RegisterClassInfo.
Action ended 10:35:16: RegisterClassInfo. Return value 0.
Action start 10:35:16: RegisterExtensionInfo.
Action ended 10:35:16: RegisterExtensionInfo. Return value 0.
Action start 10:35:16: RegisterProgIdInfo.
Action ended 10:35:16: RegisterProgIdInfo. Return value 0.
Action start 10:35:16: RegisterMIMEInfo.
Action ended 10:35:16: RegisterMIMEInfo. Return value 0.
Action start 10:35:16: WriteRegistryValues.
Action ended 10:35:16: WriteRegistryValues. Return value 1.
Action start 10:35:16: WriteIniValues.
Action ended 10:35:16: WriteIniValues. Return value 1.
Action start 10:35:16: WriteEnvironmentStrings.
Action ended 10:35:16: WriteEnvironmentStrings. Return value 1.
Action start 10:35:16: RegisterFonts.
Action ended 10:35:16: RegisterFonts. Return value 1.
Action start 10:35:16: InstallODBC.
Action ended 10:35:16: InstallODBC. Return value 0.
Action start 10:35:16: RegisterTypeLibraries.
Action ended 10:35:16: RegisterTypeLibraries. Return value 0.
Action start 10:35:16: SelfRegModules.
Action ended 10:35:16: SelfRegModules. Return value 1.
Action start 10:35:16: RegisterComPlus.
Action ended 10:35:16: RegisterComPlus. Return value 0.
Action start 10:35:16: InstallServices.
Action ended 10:35:16: InstallServices. Return value 1.
Action start 10:35:16: StartServices.
Action ended 10:35:16: StartServices. Return value 1.
Action start 10:35:16: RegisterUser.
Action ended 10:35:16: RegisterUser. Return value 0.
Action start 10:35:16: RegisterProduct.
Action ended 10:35:16: RegisterProduct. Return value 1.
Action start 10:35:16: PublishComponents.
Action ended 10:35:16: PublishComponents. Return value 0.
Action start 10:35:16: MsiPublishAssemblies.
Action ended 10:35:16: MsiPublishAssemblies. Return value 1.
Action start 10:35:16: PublishFeatures.
Action ended 10:35:16: PublishFeatures. Return value 1.
Action start 10:35:16: PublishProduct.
Action ended 10:35:16: PublishProduct. Return value 1.
Action start 10:35:16: InstallFinalize.
Action ended 10:35:16: InstallFinalize. Return value 1.
Action ended 10:35:16: INSTALL. Return value 1.
Property(S): DiskPrompt = [1]
Property(S): UpgradeCode = {74A7A23B-9F0C-4002-911C-BFE4F223EE2F}
Property(S): ProductCode = {9FB64B89-6254-4982-B80E-F4BDFA477C26}
Property(S): Installed = 2008/08/25 12:17:26
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): OutOfDiskSpace = 0
Property(S): CostingComplete = 1
Property(S): ROOTDRIVE = C:\
Property(S): ACTION = INSTALL
Property(S): Preselected = 1
Property(S): UILevel = 3
Property(S): OriginalDatabase = D:\Users\guillaume.rouchon.WINWISE\Documents\Projects\TestServiceInstall\ServiceSetup\ServiceSetup\Default Configuration\Debug\DiskImages\DISK1\ServiceSetup.msi
Property(S): DATABASE = C:\Windows\Installer\370412.msi
Property(S): Privileged = 1
Property(S): MsiRunningElevated = 1
Property(S): RedirectedDllSupport = 2
Property(S): MsiWin32AssemblySupport = 6.0.6001.18000
Property(S): MsiNetAssemblySupport = 2.0.50727.1434
Property(S): Date = 25/08/2008
Property(S): Time = 10:35:16
Property(S): TTCSupport = 1
Property(S): ColorBits = 32
Property(S): TextInternalLeading = 3
Property(S): TextHeight = 16
Property(S): BorderSide = 1
Property(S): VersionNT = 600
Property(S): TARGETDIR = C:\
Property(S): ALLUSERSPROFILE = C:\ProgramData\
Property(S): BorderTop = 1
Property(S): CaptionHeight = 20
Property(S): ScreenY = 768
Property(S): ScreenX = 1024
Property(S): SystemLanguageID = 1036
Property(S): CommonFilesFolder = C:\Program Files\Common Files\
Property(S): ISYourDataBaseDir = C:\My Product Name\Database\
Property(S): DATABASEDIR = C:\My Product Name\Database\
Property(S): ComputerName = WW-LAT820-04
Property(S): UserLanguageID = 1036
Property(S): UserSID = S-1-5-21-725345543-1993962763-1957994488-1586
Property(S): LogonUser = Guillaume.ROUCHON
Property(S): MY_PRODUCT_NAME = C:\My Product Name\
Property(S): INSTALLDIR = C:\My Product Name\
Property(S): ISCommonFilesFolder = C:\Program Files\Common Files\InstallShield\
Property(S): AdminUser = 1
Property(S): VirtualMemory = 3742
Property(S): ISUpdateServiceFolder = C:\Program Files\Common Files\InstallShield\UpdateService\
Property(S): PhysicalMemory = 2046
Property(S): Intel = 6
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): GPTSupport = 1
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): MyPicturesFolder = D:\Users\guillaume.rouchon.WINWISE\Pictures\
Property(S): LocalAppDataFolder = C:\Users\guillaume.rouchon.WINWISE\AppData\Local\
Property(S): USERPROFILE = C:\Users\guillaume.rouchon.WINWISE\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): WindowsFolder = C:\Windows\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): SendToFolder = C:\Users\guillaume.rouchon.WINWISE\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): RecentFolder = C:\Users\guillaume.rouchon.WINWISE\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): PrintHoodFolder = C:\Users\guillaume.rouchon.WINWISE\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): PersonalFolder = D:\Users\guillaume.rouchon.WINWISE\Documents\
Property(S): NetHoodFolder = C:\Users\guillaume.rouchon.WINWISE\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): FavoritesFolder = D:\Users\guillaume.rouchon.WINWISE\Favorites\
Property(S): AppDataFolder = C:\Users\guillaume.rouchon.WINWISE\AppData\Roaming\
Property(S): ProgramFilesFolder = C:\Program Files\
Property(S): TempFolder = C:\Users\GUILLA~1.WIN\AppData\Local\Temp\
Property(S): RemoteAdminTS = 1
Property(S): System16Folder = C:\Windows\system\
Property(S): SystemFolder = C:\Windows\system32\
Property(S): WindowsVolume = C:\
Property(S): MsiNTProductType = 1
Property(S): ServicePackLevelMinor = 0
Property(S): ISCHECKFORPRODUCTUPDATES = 1
Property(S): ApplicationUsers = AllUsers
Property(S): AgreeToLicense = No
Property(S): _IsMaintenance = Change
Property(S): RestartManagerOption = CloseRestart
Property(S): SetupType = Typical
Property(S): _IsSetupTypeMin = Typical
Property(S): Display_IsBitmapDlg = 1
Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe
Property(S): DefaultUIFont = Tahoma8
Property(S): DialogCaption = InstallShield for Windows Installer
Property(S): DisplayNameCustom = Custom
Property(S): DisplayNameMinimal = Minimal
Property(S): DisplayNameTypical = Typical
Property(S): DWUSINTERVAL = 30
Property(S): ErrorDialog = SetupError
Property(S): InstallChoice = AR
Property(S): INSTALLLEVEL = 100
Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
Property(S): IS_PROGMSG_XML_COSTING = Costing XML files...
Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes...
Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
Property(S): IS_SQLSERVER_AUTHENTICATION = 0
Property(S): IS_SQLSERVER_USERNAME = sa
Property(S): ISVROOT_PORT_NO = 0
Property(S): Manufacturer = Winwise
Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(S): ProductID = none
Property(S): ProductLanguage = 1033
Property(S): ProductName = ServiceSetup
Property(S): ProductVersion = 1.0.0.0
Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTDONEz = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTzDONE = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
Property(S): ProgressType0 = install
Property(S): ProgressType1 = Installing
Property(S): ProgressType2 = installed
Property(S): ProgressType3 = installs
Property(S): RebootYesNo = Yes
Property(S): ReinstallModeText = omus
Property(S): IS_PREVENT_DOWNGRADE_EXIT = A newer version of this application is already installed on this computer. If you wish to install this version, please uninstall the newer version first. Click OK to exit the wizard.
Property(S): SecureCustomProperties = ISFOUNDNEWERPRODUCTVERSION;USERNAME;COMPANYNAME;ISX_SERIALNUM;SUPPORTDIR
Property(S): ALLUSERS = 1
Property(S): PROGMSG_IIS_REMOVEWEBSITES = Removing IIS websites...
Property(S): PROGMSG_IIS_CREATEWEBSITE = Creating IIS website %s
Property(S): PROGMSG_IIS_CREATEWEBSITES = Creating IIS websites...
Property(S): DWUSLINK = CECC979F9E8BB0F89EAC80B89E7B978F79EBA08FCECCF06FCEBCE71F6EEBB06FCEAB20AFD9AC
Property(S): ARPURLINFOABOUT = http://www.winwise.fr
Property(S): SHOWLAUNCHPROGRAM = 0
Property(S): SETUPEXENAME = setup.exe
Property(S): MsiLogFileLocation = D:\Users\guillaume.rouchon.WINWISE\Documents\Projects\TestServiceInstall\ServiceSetup\ServiceSetup\Default Configuration\Debug\DiskImages\DISK1\UninstallLog.txt
Property(S): ARPINSTALLLOCATION = C:\My Product Name\
Property(S): ServicePackLevel = 1
Property(S): WindowsBuild = 6001
Property(S): VersionMsi = 4.00
Property(S): VersionDatabase = 200
Property(S): PRODUCTLANGUAGE = 1033
Property(S): CLIENTPROCESSID = 3400
Property(S): CLIENTUILEVEL = 2
Property(S): CURRENTDIRECTORY = D:\Users\guillaume.rouchon.WINWISE\Documents\Projects\TestServiceInstall\ServiceSetup\ServiceSetup\Default Configuration\Debug\DiskImages\DISK1
Property(S): REMOVE = ALL
Property(S): USERNAME = guillaume.rouchon
Property(S): ProductState = 5
Property(S): PackageCode = {821E5068-259B-45C6-B1BC-D7F651BC17C9}
MSI (s) (2C:2C) [10:35:16:452]: Product: ServiceSetup -- Removal completed successfully.

MSI (s) (2C:2C) [10:35:16:452]: Windows Installer removed the product. Product Name: ServiceSetup. Product Version: 1.0.0.0. Product Language: 1033. Removal success or error status: 0.

=== Logging stopped: 25/08/2008 10:35:16 ===[/CODE]

I don't see any errors and the files aren't deleted after a reboot.

My service is a .net service written with VS 2008 (Framework .Net 3.5), my setup project has 2 components :

[LIST=1]

A component for primary output of my service project. In the advanced settings of the component i added the data to install the service (Install NT Services).

A component for control NT service. This component has data to stop and delete service on uninstall. I tried putting data for service control in the first component but got errors (not enough rights if i remember).


I can provide my test solution if needed.

Also a strange thing is that the setup automatically adds in the installation folder the following assemblies System.Core.dll, System.Xml.Linq.dll and System.Data.DataSetExtensions.dll which are .Net 3.5 assemblies and should be copied...
These files ARE removed when uninstall, only the exe is not removed...

I'm sure i'm missing something but since my knowledge on MSI is only creating visual studio setup projects i don't know what. If anyone has an explanation it would be great.

Thanks,
Guillaume

[Guillaume_R_]

Hello,
I think i found my problem, i started playing with the Shared property on my different components and when passing it to NO everything was working, i could even use only one component (primary output) and add to it service install and service control manually (no wizard).
Since the resulting configuration was what i tested before and since after some successful tests i put back Shared to YES and it still worked, i believe i had a problem with reference count on my exe file which somehow pass to 2 at first...

I'm now going to test upgrades and i think i'll come back here for my questions 😉

Thanks,
Guillaume