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CarstenErdmann
Level 2
‎Feb 13, 2020 06:08 AM

How to return a node locked license for Installshield Professional 2014, if PC is not existing anymore

A collegue of mine forgot to press the Return License button before scrapping his old PC.

How to return his license, so that someone else can reuse it.

Product: Installshield Professional 2014

Thanks

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(4) Replies
banna_k
Revenera
Revenera
‎Feb 13, 2020 06:30 AM

@CarstenErdmann  :

 

You need to contact Flexera support, to return the license at the back end.

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iabakumov_bf
Level 2
In response to banna_k
‎Feb 13, 2020 11:34 AM

How to do it? i cannot find any Flexera support information for Installshield on website.

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Flex-Jeremy
Technical Writer
Technical Writer
In response to iabakumov_bf
‎Feb 13, 2020 12:52 PM

HI @iabakumov_bf, 

You can find the contact information for Technical support at the link below. 
You can also navigate there from "Get Support" > "Contact Information"

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Technical support will help with activation issues even if you do not have a valid maintenance plan. 

I am only human; anything said is my view or from my own experience and not necessarily that of Flexera.
If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".
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iabakumov_bf
Level 2
In response to Flex-Jeremy
‎Feb 14, 2020 03:12 AM

thank you @banna_k and @Flex-Jeremy
I contacted support, they gave me instructions how to activate IS2014 on my new PC, so problem was quickly solved.