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Empty Support URL in the IS project is actually getting the path to the ReadMe file - WHY!?

In my Basic MSI install using InstallShield 2015 Pro, the Support URL has been cleared out because of an internal company disagreement as to what it should point to.  So until that is worked out, I was asked to leave it blank/empty.  Unfortunately, when I built the install on 6/7/2020 -- it now contained the path to the ReadMe file.

Did I just find a bug?  Or is there something else in the DirectEditor or strings that needs to be cleared out?  It's empty in the project so this does seem like a bug.

Thanks for your help.

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Flexera
Flexera

Re: Empty Support URL in the IS project is actually getting the path to the ReadMe file - WHY!?

Hi @MattQVI ,

 

When you say "the Support URL has been cleared out" can you please elaborate?How did you clear that out?

 

Precise details will always allow us to help you on time.

 

Thanks,

Jenifer

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Re: Empty Support URL in the IS project is actually getting the path to the ReadMe file - WHY!?

Cleared out:  I highlighted the link that I originally typed in and pressed the Delete key.  Now the field reads (in a light grey) "Example: http://www.my_company_name.com/support" and when I click in the field - it's empty like I want it to be.  But after installing, the Support URL is the path to the ReadMe file.

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Flexera
Flexera

Re: Empty Support URL in the IS project is actually getting the path to the ReadMe file - WHY!?

Hi @MattQVI ,

 

Got it!!Thanks for the quick response.

 

Can you check ARPHELPLINK property under Property table using Direct Editor view?That is the one responsible for saving Support URL property.

Below link can talk in detail about various properties of Add/Remove Programs(ARP):

https://docs.flexera.com/installshield26helplib/helplibrary/IHelpPropReference.htm

 

Hope it helps,

Thanks,

Jenifer

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Re: Empty Support URL in the IS project is actually getting the path to the ReadMe file - WHY!?

There is no ARPHELPLINK record in Property under Direct Editor.  Should I add one and leave it blank?

 

ARPInfoIS.PNG

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Flexera
Flexera

Re: Empty Support URL in the IS project is actually getting the path to the ReadMe file - WHY!?

Hi @MattQVI ,

 

Unfortunately i couldn't reproduce the issue with InstallShield 2015 SP2(With Basic MSI project),no need to add property with empty value.Since on having empty value it will remove the property from table.

 

Can you send us snap of ARP details on selecting installed software?

 

 

Thanks,

Jenifer

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Re: Empty Support URL in the IS project is actually getting the path to the ReadMe file - WHY!?

addRemoveSnip.PNG

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Active participant

Re: Empty Support URL in the IS project is actually getting the path to the ReadMe file - WHY!?

myProjectSnip.PNG

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Re: Empty Support URL in the IS project is actually getting the path to the ReadMe file - WHY!?

The first one is our product in Add/Remove Programs.  The Help link is pointing to the ReadMe.

The second one is my project.  The Support URL is empty.

 

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Re: Empty Support URL in the IS project is actually getting the path to the ReadMe file - WHY!?

So why if my Support URL is empty it is getting the path the ReadMe instead?  It looks like a bug.

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