achats1
Level 2

installers don’t work anymore on Mac 10.14.6 - Java 8u251

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We use InstallAnywhere 2018 SP 1.

Our installers don’t work anymore on Mac 10.14.6 - Java 8u251 (1.8), neither 10.15 or 11 (Big Sur).

We have the splashscreen (enlarged), then an error message pops up.

 

Here is the detailed error message:

java.lang.NullPointerException

          at com.zerog.ia.installer.AAMgr.initAAMgr(Unknown Source)

          at com.zerog.ia.installer.LifeCycleManager.a5(Unknown Source)

          at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)

          at com.zerog.ia.installer.Main.main(Unknown Source)

          at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

          at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

          at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

          at java.base/java.lang.reflect.Method.invoke(Method.java:567)

          at com.zerog.lax.LAX.launch(Unknown Source)

          at com.zerog.lax.LAX.main(Unknown Source)

 

The error message in Mac console log is : RETURNING UnknownFS PLACEHOLDER: <private>

Previous and new installers of our product don’t work anymore.

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1 Solution
achats1
Level 2

The problem is solved.

An old screen was used and it caused the problem.
Screen replacement solved the problem.

View solution in original post

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1 Reply
achats1
Level 2

The problem is solved.

An old screen was used and it caused the problem.
Screen replacement solved the problem.

View solution in original post

0 Kudos