This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Revenera Community
- :
- InstallAnywhere
- :
- InstallAnywhere Forum
- :
- Uninstall on 64 bit system results in error
Subscribe
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Nov 06, 2009
05:16 PM
Win64 is not supported
Hi All,
We have installer with IA 2009. Our installer is happy while installing on Win2008 64 bit with 64bit JVM, but while uninstall it throws error:
"Win64 is not supported. The author of package you are installing did not include support for this platform".
I was going through the threads and found that people has same issue with IA8, but did not got the solution to this problem. While investigating on this issue I found that if I edit VM path in “uninstall.lax” file under “Uninstall” with path where JVM is not present then click on uninstaller.exe than I am able to launch the uninstall, this is how I tried updating my lax file.
lax.nl.current.vm=C:\\Program Files\\Java\\jdk1.6.0_16\\bin\\java.exe
to
lax.nl.current.vm=C:\\Program Files\\Java\\jdk1.6.0_16\\bin\\test\\java.exe
I am stuck to this, can anyone provide any input or solution will be highly appreciated.
Thanks
Saharey
We have installer with IA 2009. Our installer is happy while installing on Win2008 64 bit with 64bit JVM, but while uninstall it throws error:
"Win64 is not supported. The author of package you are installing did not include support for this platform".
I was going through the threads and found that people has same issue with IA8, but did not got the solution to this problem. While investigating on this issue I found that if I edit VM path in “uninstall.lax” file under “Uninstall” with path where JVM is not present then click on uninstaller.exe than I am able to launch the uninstall, this is how I tried updating my lax file.
lax.nl.current.vm=C:\\Program Files\\Java\\jdk1.6.0_16\\bin\\java.exe
to
lax.nl.current.vm=C:\\Program Files\\Java\\jdk1.6.0_16\\bin\\test\\java.exe
I am stuck to this, can anyone provide any input or solution will be highly appreciated.
Thanks
Saharey
(13) Replies
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Nov 09, 2009
03:20 AM
This also happens when installing using 32-bit jvm then switching jvm to 64-bit but this is not the case according to your explanations.
Anyway I guess the issue is that you do not have the "iawin64_x64.dll" into $USER_INSTALL_DIR$/uninstall/resource/ (you probably have "iawin32.dll"). If this is true, then you can add the file during installation phase ... it should allow uninstall in 64-bit.
Jerome
Anyway I guess the issue is that you do not have the "iawin64_x64.dll" into $USER_INSTALL_DIR$/uninstall/resource/ (you probably have "iawin32.dll"). If this is true, then you can add the file during installation phase ... it should allow uninstall in 64-bit.
Jerome
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Nov 26, 2009
09:27 AM
hi jerome,
i am having the same issue. apologies if the answer is obvious, but could you explain how to add iawin64_x64.dll file in installation phase? is this a setting that needs to be configured?
thanks,
i am having the same issue. apologies if the answer is obvious, but could you explain how to add iawin64_x64.dll file in installation phase? is this a setting that needs to be configured?
thanks,
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Nov 26, 2009
10:19 AM
Get the 64-bit dll you need from: C:\Program Files\.....\InstallAnywhere \resource\nativetools\windows
In Install tab of InstallAnywhere, select the "uninstall" folder and put this "iawin64_x64.dll" into subfolder called "resource". Add the correct rules for this action to match your project needs.
In Install tab of InstallAnywhere, select the "uninstall" folder and put this "iawin64_x64.dll" into subfolder called "resource". Add the correct rules for this action to match your project needs.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Nov 26, 2009
02:28 PM
it appears to work now! thank you for the help.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Apr 08, 2010
09:25 AM
Hi Jerome,
I am also facing same problem. I am using InstallAnywhere 2008 VP1.
I have bundled VM with installer. Installation on 64-bit is fine. But uninstallation gives following error,
'the author of the package you are installing did not include support for this platform'.
When I copied iawin64_x64.dll to resource direcory under uninstall dir, uninstallation was successful.
If I don't bundle VM with installer, both installation and uninstall is successful.
No error is shown.
Can you please clarify?
Thanks.
I am also facing same problem. I am using InstallAnywhere 2008 VP1.
I have bundled VM with installer. Installation on 64-bit is fine. But uninstallation gives following error,
'the author of the package you are installing did not include support for this platform'.
When I copied iawin64_x64.dll to resource direcory under uninstall dir, uninstallation was successful.
If I don't bundle VM with installer, both installation and uninstall is successful.
No error is shown.
Can you please clarify?
Thanks.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Apr 08, 2010
10:23 AM
You said:
------------------------------------------------
If I don't bundle VM with installer, both installation and uninstall is successful.
No error is shown.
Can you please clarify?
------------------------------------------------
So you don't have any problem ? :confused:
------------------------------------------------
If I don't bundle VM with installer, both installation and uninstall is successful.
No error is shown.
Can you please clarify?
------------------------------------------------
So you don't have any problem ? :confused:
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Apr 09, 2010
08:02 AM
I do not understand how bundling or not bundling of VM with installer makes difference to Uninstallation on 64 bit systems.
Also, i tried solution gievn by you earlier. I copied iawin64_x64.dll to resource directory under Uninstall directory. After I did this, uninstallaion started successfully. Files were deleted but registry entries created by installer were not deleted.
Thanks.
Also, i tried solution gievn by you earlier. I copied iawin64_x64.dll to resource directory under Uninstall directory. After I did this, uninstallaion started successfully. Files were deleted but registry entries created by installer were not deleted.
Thanks.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Apr 09, 2010
11:33 AM
There is a difference in bundling or not bundling a VM: in the first case a special VM pack is used at install time, and it is unpacked before launching the installer. There is a special procedure in building custom VM packs (and I think that normally the same procedure is used by Flexera Software when they build the VM packs they make available on their website (see for instance here: http://www.flexerasoftware.com/products/installanywhere/files-utilities.htm#WINDOWS_AMD (as you can see they don't provide many 64bits VM packs, on one hand, and on the other hand they're supposedly tested before being released) And in the second case, when no VM is bundled, the installer attempts to find a suitable VM in order to run... and there might be less control (i.e. for instance a 32 bit JVM can be used instead of a desired 64 bit).
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Apr 12, 2010
08:19 AM
Thanks for reply.
When I checked installer, I found that I have selected to bundle VM with installer in Project -> Java tab, I am building installer with 'With VM' option in Build tab. But in Organisation - > Components tab, InstallAnywhere VM Component was not assigned to any feature. When I assigned it to feature, Uninstallation on 64 bit OS started working fine.
Still not very clear what bundling VM has to do with this.
When I checked installer, I found that I have selected to bundle VM with installer in Project -> Java tab, I am building installer with 'With VM' option in Build tab. But in Organisation - > Components tab, InstallAnywhere VM Component was not assigned to any feature. When I assigned it to feature, Uninstallation on 64 bit OS started working fine.
Still not very clear what bundling VM has to do with this.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Apr 12, 2010
08:22 AM
One more thing...
If I choose not to bundle VM with installer, both installation and uninstallation are fine. But registry entries are made under HKEY_LOCAL_MACHINE\SOFTWARE and not under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node.
Does this mean 64 bit OS treating my application as 64 bit application?
If VM is bundled, resitry entries are made under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node.
If I choose not to bundle VM with installer, both installation and uninstallation are fine. But registry entries are made under HKEY_LOCAL_MACHINE\SOFTWARE and not under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node.
Does this mean 64 bit OS treating my application as 64 bit application?
If VM is bundled, resitry entries are made under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Oct 19, 2010
12:42 PM
okay... and why doesn't Flexera do this for us ?
Why do we have to do this ?
Why do we have to do this ?
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
May 14, 2013
06:47 AM
Hi,
How can I add iawin64_64x.dll in the resource folder under Uninstall. I don't see any subfolder named resource in Uninstall through IA. What rules I need to add
to include the file in resource sub folder.
Thanks a lot in advance.
Ratnesh
How can I add iawin64_64x.dll in the resource folder under Uninstall. I don't see any subfolder named resource in Uninstall through IA. What rules I need to add
to include the file in resource sub folder.
Thanks a lot in advance.
Ratnesh
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Jul 25, 2014
12:47 PM
I faced this same issue on IA 2012. This is my thoughts on the issue for anyone curious. I have not thoroughly tested this theory yet so it may not be correct, but it makes sense to me:
I bundle a 32-bit VM with my windows installers (choosing 'with VM'). If you also select for this VM to be installed on the system (under Project->JVM settings), then this works fine because the uninstaller uses the exact same VM the installer used. If you bundle a 32-bit VM, then the uninstaller will always use that 32-bit VM. If you do not select to install the bundled VM, then the bundled VM is only used during installation and is then deleted. That means the uninstaller will have to search the machine for a jre to use.
IA assumes that if you package a 32-bit VM, then the uninstaller will use a 32-bit VM as well and therefore does not need the 64-bit dll. This is the wrong assumption as a 32-bit installer run on a 64-bit machine could use a 64-bit jre. This is why you need to manually add the 64-bit dll to your install section.
I bundle a 32-bit VM with my windows installers (choosing 'with VM'). If you also select for this VM to be installed on the system (under Project->JVM settings), then this works fine because the uninstaller uses the exact same VM the installer used. If you bundle a 32-bit VM, then the uninstaller will always use that 32-bit VM. If you do not select to install the bundled VM, then the bundled VM is only used during installation and is then deleted. That means the uninstaller will have to search the machine for a jre to use.
IA assumes that if you package a 32-bit VM, then the uninstaller will use a 32-bit VM as well and therefore does not need the 64-bit dll. This is the wrong assumption as a 32-bit installer run on a 64-bit machine could use a 64-bit jre. This is why you need to manually add the 64-bit dll to your install section.
