thank you. That thread was useful ... View more

okay... and why doesn't Flexera do this for us ? Why do we have to do this ? ... View more

You have to build your own upgrade strategy. The thing I would highly recommend is to understand how the uninstaller works in relation to the installer. You see the uninstaller knows what to do, based on recording things done during the install step. With our products, our installer handles the upgrade. We record a version number in the registry, and then we get it, determine we are an upgrade and deal with the ramifications. But, what I think we see is that if we do the following: - install brand new - upgrade - upgrade again - uninstall The uninstaller actually appears to get invoked 3 times. One for each execution of the install. Given this behavior, a reasonable design to consider when upgrading is to a) recognize it is an upgrade. b) preserve customizations c) invoke the uninstaller silently d) proceed as if a brand new install e) restore customizations Our installers are not really designed this way. I have asked for a long time to get copy files actions and delete files actions in the pre-install step such that it would make upgrades easier, but these requests fell on deaf ears. Good luck ... View more

As indicated I filed a support case. They said, read this KB article. Which I did read. Unfortunately, I had an issue following the directions. You see my "create uninstaller action" was inside a "uninstaller folder". So, I started by removing the "uninstaller folder" and then tried to recreate everything. When I created the "Create Uninstaller Action", it wouldn't go into the "uninstaller folder". It was created at the same level in the hierarchy. So, my guess at the time, was oh no, I will need to recreate everything from scratch, the disk layout etc... and I didn't want to do that. So, I logged another message with support looking for help. It was: Sony, I read the referenced KB article. It is effectively asking me to remove my Uninstaller, and then re-create it. I started to go through this work last night and this morning. The first thing I did was make screen captures, of the different actions in my "Install" step, that were germain to the uninstaller. For instance, in my Install Step, we have a create Folder Action, where we create a folder called uninstall_mn then, within that folder, we have: 1) the create Installer Action 2) Add File Action 3) Add File Action Seems simple enough. So today, I first tried to delete the Create Folder Action, and its contents and then recreate it. I was able to recreate the Create Folder Action, but I was not able to create my uninstaller inside this folder, like I previously had. So, I reverted back to my saved copy of the project. I then, simply deleted the "Create Uninstaller" action from within the Folder, and I attempted to recreate it. So I did an add action Create Uninstaller - but this did not get put into my folder. I have some screen shots of the way the project was structured, that I will add to this support case. I would be glad to talk to someone about this perhaps on the phone. Does anyone know for a fact that If I recreate my uninstaller, that this WJView Error will go away, or have I been sent down some step to simply try this ? I really wish we focused on this communication. Today, I tried this again. Only this time, I simply deleted the "Create Uninstaller Action". I did it as follows: 1) Grabbed Screen shots of the action and each of the rules, so I could recreate it exactly 2) And then I saved the file 3) then closed IA 4) I then openned IA 5) I loaded the project 6) I then put my cursor, within the "uninstaller folder, on the "Add file Action" 7) I then added the action, "Create Uninstaller Action" This time, it got added inside my unistaller folder. Previously, when I tried this, I had removed my whole uninstaller folder, so it was now empty. I then was unable to create my uninstaller inside the uninstaller folder. It got created at the same level in the hierarchy as the uninstaller folder. So I stopped. I believe, I could have Created the uninstaller folder, and then "Added a file action" to it. My bet is that if my Uninstall folder had at least one thing in it, then I would have been able to create the Uninstaller Action in the folder. I would suggest you have someone look into this - this may be a bug in your software. Having said all of that, today I deleted my Create Uninstall Action, and then recreated it. I then was able to not only install my product but I could uninstall it also w/o getting the WJView Error Panel. So I then went did the same thing to my other product. So the bottom line is: IA has a problem. A WJVIew Error Panel does get popped up by IA when clicking on an uninstaller. If you delete the Create Uninstaller Action and recreated it (of course saving the file inbetween), the IA problem will go away. Best Regards, Ted ... View more

Support said the following: Thank you for contacting Acresso Technical Support. I understand that a null pointer exception is thrown, when you are trying to run the uninstaller. I suggest that you refer to the kb link that is mentioned below, which provides the information regarding the common uninstaller problems: http://kb.acresso.com/selfservice/viewContent.do?externalId=Q000085&sliceId=1 I hope this information helps you. Please let me know, if I can be of further assistance. Regards Sony Technical Support Engineer Acresso Software Please click this link: http://support.acresso.com/incident/ViewIncident.aspx?id=0000000000021F94 to review the incident details. Regards, Acresso Support They didn't say "Yet" that doing this will make the null ptr problem go away yet. ... View more

I too have encountered quite a few problems upgrading to IA 2009 from IA 7.1 - I get a null ptr exception when I click the uninstaller - on one of my simple gui panels, the last element in the list is no longer visible - my billboards are no longer centered during the install step, they are too the right I must admit I am a bit frustrated. We need Windows 2008 support, so I had to make the switch. I filed support cases for the issues that I have encountered so far. ... View more

I upgraded 2 installers from IA 7 to IA 2009 I too, am now using the default bundled JRE that ships with 2009, that is the 1.6 JRE on the windows platform. And, I am seeing the same exact behavior when I click to run my uninstaller on both of them. I submitted a support incident. ... View more