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gokulbontha
Level 3
‎Apr 21, 2023 03:06 AM

Insert new media dialog is getting displayed during product installation

Hello,

I am using InstallAnywhere 2021 for product installation. Recently I have observed that "Insert New Media" dialog gets displayed during the installation and it expects user to insert Disk1/2 for further installation.

Please refer the below screenshot for reference.

As mentioned on Page 203 of IA 2020 SP1 user guide (Link below), I re-checked if "Build CD-ROM Installers" checkbox setting is ON in Build > Build Installers > Build Configurations >  Distributions > CD-ROM Installer Options however this setting is not selected in my project IAP.xml file.

InstallAnywhere 2020 SP1 User Guide 

Please let me know if anyone has solution for this problem.

Insert_new_media_dlg.png

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(4) Replies
vjayaraman
Revenera
Revenera
‎Apr 21, 2023 04:49 AM

Since it is CD-ROM installer and I think the size is limited to around 4GB. What is your installer size?

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gokulbontha
Level 3
In response to vjayaraman
‎Apr 21, 2023 04:59 AM

CD-ROM Installer setting is OFF in my IA project however I am still getting Insert New Media message during installation. Installer size is ~1.2 Gb.

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vjayaraman
Revenera
Revenera
In response to gokulbontha
‎Apr 21, 2023 05:40 AM

Please open a Support Case for this issue and we will be happy to assist.  Opening a Support Case allows us to better track the issue you are experiencing.  Thanks.

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gokulbontha
Level 3
In response to vjayaraman
‎Apr 24, 2023 03:02 AM

Case #02758413 has been created for this issue. Please check and provide an urgent resolution.

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