I'm attempting to restart a new scan on a network where I previously deployed an RN150 appliance....but I'm receiving the error on the web interface when I attempt to log into it using my RISC credentials (the same ones that work with "ttps://portal.riscnetworks.com/":
"Not authorized; appliance permissions required"
I don't have console access at this time... do I need to do something on the console of the VM to get it to let me log in properly?
Feb 25, 2021 01:42 PM
I ended up deploying a new RN150 by downloading the OVA from the portal. I think maybe the issue could have been that I was using an appliance from over 6 months ago. The older appliance was being used for an initial scan, and I was going in to perform a second scan after the customer had performed some network configuration changes.
Mar 15, 2021 09:24 AM
I can see that you got your issue resolved through the auto-generated support case from this thread being escalated.
If you think others could benefit from knowing how you got it resolved then please provide this feedback here.
Thanks,
Mar 15, 2021 03:35 AM
I ended up deploying a new RN150 by downloading the OVA from the portal. I think maybe the issue could have been that I was using an appliance from over 6 months ago. The older appliance was being used for an initial scan, and I was going in to perform a second scan after the customer had performed some network configuration changes.
Mar 15, 2021 09:24 AM