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Licence consumption order

Within the Application properties tab, the order of licences consumed is shown under "Licences".

How does Flexera decide which licence should be consumed first and how can this be changed? When I've tried to remove old licences and change the order, I get an error. Is this a privileges issue or is it the Flexera tool?



(1) Reply
By Level 7 Champion
Level 7 Champion

1. Any chance to get a screenshot of error and what it says see if it self-explain of what's wrong?

2. if it's a just a generic Red Header bar error with a GUID number, if you are on premise customer, try to get a most recent webui.log from app server (eg: C:\ProgramData\Flexera Software\Compliance\Logging\WEBUI)

3. if you are a FlexeraOne cloud solution customer , I suggest a support ticket with a steps of how to reproduce for Flexera support team? (assuming you have checked it's not permission related issue).