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Login to End User Portal gives "Error Occurred" Return to login

Login to End User Portal gives "Error Occurred" Return to login


As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot:



In the FlexNet log, below Exception will be written which points issue related to the config of the login page of the end-user portal :

2020-06-04 23:53:25,469 [default task-59] ERROR (util) The required flexnet configuration is not available to view this page.
com.flexnet.platform.exceptions.ConfigException: The file contains invalid configuration information. [Incident# 0054-686971]
    at com.flexnet.operations.web.util.CommonUtils.isConfigHidden( [classes:?]
    at com.flexnet.operationsportal.web.actions.PortalLogonPageAction.showUserLogonPage( [classes:?]
    at sun.reflect.GeneratedMethodAccessor3606.invoke(Unknown Source) ~[?:?]
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[?:1.8.0_92]


If you are getting this error, this means your producer administrator has hidden all means of login to the End User portal from producer portal configs. A producer administrator can enable this config back by login to the Producer portal by unhiding the below screenshot configs present under system-->config-->"End-User Portal config"  as per the requirement.



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Last update:
‎Aug 13, 2020 05:42 AM
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