mstretavsky
Flexera beginner

SOAP methods searchDevices and getDevice returns outdated data

Hello,

we are using SOAP methods searchDevices and getDevice to get overview of used features for served clients for particular server ID. Usually the data returned by the methods are only few seconds or minutes behind real state of the licenses, but recently (last few days) we have noticed that the data are several hours or even days behind real state, which is useless for our purpose.

Is it a known issue or is there some problem?

Thank you

PS: Currently (10/03/2020 16:50 CET) the methods return real data again, but can you comment on it anyway?

0 Kudos
2 Replies
jberthold
Revenera Moderator Revenera Moderator
Revenera Moderator

Re: SOAP methods searchDevices and getDevice returns outdated data

Hi @mstretavsky 

An issue was identified that caused data to be delayed.  We've resolved the issue and continue to monitor the situation.  While it will take time to process the data, please note no data was lost during this time. We apologize for the inconvenience and appreciate your patience.
 
Thanks,
Jim
0 Kudos
mstretavsky
Flexera beginner

Re: SOAP methods searchDevices and getDevice returns outdated data

Hi @jberthold ,

thank you for your answer. Would it possible to inform us next time you encounter similar issue? Having accurate reports is important for us and our customers. We have checked service status page several time in the past days and there were no issues reported.

 

Thank  you,

Best Regards

Miro

 

0 Kudos