GetEntitlementLineItemPropertiesQuery - "9999:java.lang.NullPointerException

[michealeseecc]

Hi All,

Good days!

I have a skeleton code as below using sandbox account:-

searchActivatableItemDataType searchtype = new searchActivatableItemDataType();
Flexnet.Entitlement.SimpleQueryType qtype = new Flexnet.Entitlement.SimpleQueryType();
qtype.searchType = Flexnet.Entitlement.simpleSearchType.EQUALS;
qtype.value = "YH6D-SJIN-5GSH-8RPR";
searchtype.activationId = qtype;

searchEntitlementLineItemPropertiesRequestType request = new searchEntitlementLineItemPropertiesRequestType();
request.batchSize = "1";
request.pageNumber = "1";
request.queryParams = searchtype;
searchEntitlementLineItemPropertiesResponseType SearchResponse2 = new searchEntitlementLineItemPropertiesResponseType();
using (var eos = new EntitlementOrderClient())
{
eos.Open(ConfigurationManager.AppSettings["FNOODlogin"], ConfigurationManager.AppSettings["FNOODpassword"], ConfigurationManager.AppSettings["FNOCBaseURL"]);

try
{
SearchResponse2 = eos.GetEntitlementLineItemPropertiesQuery(request);
if (SearchResponse2.statusInfo.status == Flexnet.Entitlement.StatusType.SUCCESS)
{
:
:
:

***********************************************************************************

/// <summary>
/// Returns entitlements that match the query parameters in the request.
/// </summary>
/// <param name="request">
/// The request that contains query parameters.
/// </param>
/// <returns>
/// The entitlements.
/// </returns>
public virtual searchEntitlementLineItemPropertiesResponseType GetEntitlementLineItemPropertiesQuery(searchEntitlementLineItemPropertiesRequestType request)
{
CheckOpenAndNotDisposed();
return Client.getEntitlementLineItemPropertiesQuery(request);
}

Above code returned status => "FAILURE" with reason => 9999:java.lang.NullPointerException

Refer to sandbox Revenera Portal Line Item screenshot >> https://ibb.co/c6c4XRV

I need a guidance or any sample code for this? Basically I am trying to retrieve line item state status using ActivationID.

Please advise.

Regards,
Micheale

[jberthold]

HI @michealeseecc , Here's a working example of the getEntitlementLineItemPropertiesQuery that returns the line item state:

 

Thx,

Jim

[michealeseecc]

Hi Jim,

Thanks for your great help.

I managed to run my code as below, but I getting the STATE as DRAFT instead INACTIVE:-

searchActivatableItemDataType searchtype = new searchActivatableItemDataType();
Flexnet.Entitlement.SimpleQueryType qtype = new Flexnet.Entitlement.SimpleQueryType();

qtype.searchType = Flexnet.Entitlement.simpleSearchType.EQUALS;
qtype.value = serialNumber;
searchtype.activationId = qtype;

entitlementLineItemResponseConfigRequestType respConfig = new entitlementLineItemResponseConfigRequestType();
respConfig.activationId = true;
respConfig.state = true;

searchEntitlementLineItemPropertiesRequestType request = new searchEntitlementLineItemPropertiesRequestType();
request.batchSize = "1";
request.pageNumber = "1";
request.entitlementLineItemResponseConfig = respConfig;
request.queryParams = searchtype;

searchEntitlementLineItemPropertiesResponseType SearchResponse2 = new searchEntitlementLineItemPropertiesResponseType();
using (var eos = new EntitlementOrderClient())
{
eos.Open(ConfigurationManager.AppSettings["FNOODlogin"], ConfigurationManager.AppSettings["FNOODpassword"], ConfigurationManager.AppSettings["FNOCBaseURL"]);
try
{
SearchResponse2 = eos.GetEntitlementLineItemPropertiesQuery(request);
if (SearchResponse2.statusInfo.status == Flexnet.Entitlement.StatusType.SUCCESS)
{
:
:

******************************************************************************

The status returned => SUCCESS
The state returned =>DRAFT but my actual line item state is "Inactive". I tried edit my lineitem state to Obselete. And the code above still returned state as DRAFT.

https://ibb.co/Q6sCh4k

Please advise.

Thanks.

Regards,
Micheale

[jberthold]

Hi @michealeseecc ,

Are you sure you are looking at the state of the Entitlement line "state" vs the state of the Entitlement "entitlementState"?   In the example below I have the state of the Entitlement line for the provided activation ID set to Inactive and the state of the Entitlement set to Deployed.   The API correctly returns both:

Your screenshot leads me to believe you are looking at entitlementState instead of state.  If this is not the case please submit a support ticket so someone can work with you directly to resolve.

Thanks,

Jim

[michealeseecc]

Hi Jim,

Many thanks for your respond. Would you able to share your Headers for POSTMAN screenshot? I am trying out using POSTMAN, but still no luck.

My POSTMAN Body Code:<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:urn="urn:v5.webservices.operations.flexnet.com">

 <soapenv:Header/>

    <soapenv:Body>

        <urn:searchEntitlementLineItemPropertiesRequest>

            <urn:queryParams>

                <urn:activationId>

                    <urn:value>SVQ1-E7EP-RCPQ-GUCS</urn:value>

                    <urn:searchType>EQUALS</urn:searchType>

                </urn:activationId>

            </urn:queryParams>

            <urn:entitlementLineItemResponseConfig>

                <urn:activationId>TRUE</urn:activationId>

                <urn:state>TRUE</urn:state>

                 <urn:entitlementState>TRUE</urn:entitlementState>

            </urn:entitlementLineItemResponseConfig>

            <urn:batchSize>1</urn:batchSize>

            <urn:pageNumber>1</urn:pageNumber>

        </urn:searchEntitlementLineItemPropertiesRequest>

    </soapenv:Body>

</soapenv:Envelope>

My POSTMAN Header:
https://ibb.co/3mL9Nc5

MY POSTMAN Authorization:
Bearer : Basic xxxleGVyYWFwaUXxxmV2XYXXb206RmxleFNXXXxx
Not sure what is missing, I am getting Responses failure

<?xml version="1.0" encoding="UTF-8"?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><searchEntitlementLineItemPropertiesResponse xmlns="urn:v5.webservices.operations.flexnet.com"><statusInfo><status>FAILURE</status></statusInfo></searchEntitlementLineItemPropertiesResponse></soapenv:Body></soapenv:Envelope>


Last try, If not I will log support ticket on Monday.

Many thanks.

Regards,
Micheale

[jberthold · Accepted solution]

Hi @michealeseecc ,

The issue may be that Authorization should be Basic, not Bearer Basic.  I have attached  a Postman collection containing this API, try putting in your FNO Credentials for Authorization, site and Activation ID.   You'll just need to unzip and then import the collection. 

Thx,

Jim  

[michealeseecc]

Awesome Jim. Happy Friday. 😇

I changed my Authorization 
Type : Bearer Token to Basic Auth.

Now, I will figure out on my C# code to make it work, will share the solution once I did it.

Thanks.

Regards,
Micheale