Unable to rotate FNMEA report logs – Agent couldn’t send the files to Admin, error: unknown protocol: tcp

Unable to rotate FNMEA report logs – Agent couldn’t send the files to Admin, error: unknown protocol: tcp

Description: 

Unable to rotate the report logs – Agent couldn’t send the files to Admin.

Below is the error message in debug.log of the Agent at <FNMEA Agent install dir>\logs

2020-12-06 13:36:46,608 DEBUG [Thread-171]: posting log file to tcp://AdminServer:8888/flexnet/servlet/ReportLogReceiver 
2020-12-06 13:36:46,610 DEBUG [Thread-171]: Failed to send report log 
java.net.MalformedURLException: unknown protocol: tcp 
at java.net.URL.<init>(URL.java:600) 
at java.net.URL.<init>(URL.java:490) 
at java.net.URL.<init>(URL.java:439) 
at com.flexnet.agent.command.lmgrd.ProcessReportLog.executeCommand(ProcessReportLog.java:50) 
at com.flexnet.agent.command.lmgrd.BaseLicenseServerExecutor.executeCommandFromBridge(BaseLicenseServerExecutor.java:243) 
at com.flexnet.agent.command.lmgrd.ReportLogHandler.run(ReportLogHandler.java:76) 
2020-12-06 13:36:46,611 DEBUG [Thread-171]: Sending failure reponse for: ProcessReportLog 

 

Resolution: 

  1. Stop the Agent  
  2. Take a backup of config.properties file at <FNMEA Agent install dir>\conf 
  3. Edit config.properties file, please update "managerProtocol" value to "http" and save the file 
  4. Start the Agent 

 

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Last update:
‎Jul 23, 2020 01:34 PM
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