Agent is up but the Vendor daemon and the License server's status is unknown

Agent is up but the Vendor daemon and the License server's status is unknown

 

Description: 

Agent is up but the Vendor daemon and the License server's status is unknown.

Below is the error in debug.log of the Agent at <FNMEA Agent Install dir>\logs

Error: ERROR [Timer-45]: The license server bridge "Monarch" is blocked.

Resolution1:

Please try resetting the Agent. Below are the steps to reset the Agent.

1)Stop Agent service
2) Back up all files and folders at following paths:
<agent_install_dir>\data\kahadb
<agent_install_dir>\data\licenseFileTemp
<agent_install_dir>\conf\config.properties
3) Remove all files and folders inside following paths <agent_install_dir>\data\kahadb,
<agent_install_dir>\data\licenseFileTemp
4) Edit config.properties file inside <agent_install_dir>\conf, Remove everything from this file except for following:

broker.hostname=<hostname of the agent machine>
managerProtocol=http
managerPort=8888
broker.port=61616
broker.protocol=tcp
managerHost=<hostname of the FNMEA machine>

5) Start the agent.

6) wait for 4-5 min and then open FNMEA web-UI -> Servers -> License Manager Summary -> click on update status for the specific license server.

Resolution2:

1. Remove the license server in FNMEA web-UI and add it 

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Version history
Revision #:
2 of 2
Last update:
‎Jul 30, 2020 10:55 AM
Updated by:
 
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